Q 1 Describe at least 4 reasons why team work is important in providing a good service to clients.

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Social care theory and practice.

Assessment 4

Teamwork improves communication, it isn't just about exchanging information - it is about ideas, feelings, hopes and desires, we find this when we communicate with people we trust and respect. It is also about all those things that make us the individuals that we are.

Another important reason I feel is flexibility, good teamwork depends upon a willingness to change, to be adaptable, open-minded and to learn from skills of others, the good care worker should always be flexible enough to change in the light of new knowledge or the opportunity to acquire new skills.

Negotiation this is a need and willingness to discuss issues, consult our clients, colleagues and management in reaching optimum solutions to problems and issues. Sometimes it involves compromise or confrontation, as well as collaboration. In order to negotiate with team members and management, the team player must be clear about the negotiation and be prepared to compromise. There is some evidence which suggests teams go through a common process of development, Tuckman (1965) has reviewed the literature on this. He says that teams go through the processes of forming (getting together), storming (fighting over territory in the group), norming (coming to general agreement about how the group should work), and performing (getting on with work-sharing without worrying too much about relationships in the group).

Other advantages of teamwork are:

*Can provide a satisfying, stimulating and enjoyable working environment.

*Can co-ordinate areas of expertise so that those with different skills can join forces to enhance individual practice.

*Can help to provide a more comprehensive service to service users.

Another "cute" list of characteristics has items whose first letter forms the word PERFORM



*Relationships and communication


*Optimal productivity



QUESTION 2 Identify at least 4 factors that affect team work and what impact these have on the care provided.

A factor that can affect teamwork is unclear objectives this needs to be clarified, managers and staff and everyone involved must be clear what they are trying to achieve and why. Another factor could be inappropriate information has the team got too much, too little or out of date information? People need to be more sensitive of the fact that others are at many different levels of awareness and commitment. Putting people down or making them feel incompetent will alienate them and reflect badly on the organisation as a whole. There could also be a personality clash between the team which could affect the service they are providing to the service users.

Another factor is power and responsibility, which tend to go together because a person usually acquires powers either because they need to fulfill responsibilities, or because they are prepared to accept responsibility. Having responsibility without power often means that jobs are not properly carried out; having power but not accepting the concomitant responsibilities often leads to resentment. Teamwork has its limitations.

The boundaries created by teamwork, and difficulties in defining tasks and roles, together with commitment to various forms of status among team members, may limit the effectiveness of teams.

Communication is another factor that affects teamwork if staff are not willing to communicate well this could have a impact on the service users, this could mean that staff on one shift are doing something completely different on another and there is no continuity of care. There can then arise a situation where users collude with staff on one shift to down grade the effectiveness of staff on another shift.

Q 3

There is nothing more effective and rewarding than showing a genuine interest in other people.

There is a good reason why to listen to clients you can learn things, also clients respond...
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