Q.1 Describe Any Situation in Your Experience Where the Communication Went Wrong. Analyze the Situation by Pointing Out the Type of Barrier to Communication and Suggest How to Overcome This Barrier.[10 Marks].

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Answer- Once I had gone for an interview for air hostess trainer, that time I had not much experience for this kind of job and my communication was not that good. Apart from that the room was over crowded and so many disturbances and noise was there. Later I realize there are some barriers because of which I did not performed up to the mark. After analyzing my experience there are some points I found which could be barrier for healthy communication and analysis of which are needed before coming up with ways to eliminate or minimize them. These barriers may be classified as follows – Barriers to Communication

1. Environmental Barriers – This is the same as physical noise, which could be in the form of distracting sounds, an overcrowded room, poor facilities and acoustics, all of which may hinder the ability to listen to and understand the message. 2. Individual Barriers – A major barrier to interpersonal communication is a tendency to judge, evaluates, approve or disapprove of the views of another person. This happens particularly in situations where we have strong feelings about something. In such cases, we tend to block out the communication and form our own viewpoints. 3. Organizational Barriers – In organizations that are too hierarchical, that is, where there are multiple “layers”, messages may have to pass through many levels before they finally reach the receiver. Each level may add to, modify or completely change the message, so much so that it becomes distorted by the time it reaches the intended receiver. In other words, there is likely to be loss of meaning and the message may not reach the receiver in the same way as it was intended by the sender. Another type of organizational barrier is a departmental barrier. This means thateach department in an organization functions in isolation and there is no co-ordination or communication between them. 4. Channel Barriers – In the earlier section, it was pointed out that communication can fail due to any of...
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