E-Seva

Topics: Government, Departments of the United Kingdom Government, Tax Pages: 11 (1254 words) Published: March 27, 2011
Winner of Prime Minister’s Award for Excellence in Public Administration Presentation by Yedukondalu.Kumpati
Dy.Director(eSeva)

Contents
• • • • • • • • Background & Vision Objectives & Concept Pilot project & Replication Implementation & Revenue model Status & Transaction volumes Services offered Problems faced and present level of fame Awards

2

Background
• APSWAN, State video Conference, APSCAN • Citizen voice on Technology investments to Major Industries • TWINS – Pilot project – 1999 • Hyderabad & RR – 2001 • Districts eSeva(Municipal Towns)- 2003 • RSDP & RAJiv 2004 • CSC 2009

Vision
Meeting aspirations of citizens to provide Simple, Efficient, Convenient and Trustworthy Governance Building Trust Through e-Governance

4

Good Governance
A Governance which Proactively and continuously leads to, where Citizen needs Least Assistance from it and has Least Interface with it

5

Good Governance through eGovernance

eSeva Objectives
• • • • • • • • Citizen services closure to people Multiple services under one roof System driven delivery of services Transparency in delivery of services Least physical interface with office staff Convenient and extended service hours Citizen friendly and comfortable ambience Value for Time and Money 7

Objectives
• • • • • • Improved G2C interface Improved quality of service Department can focus on core activities Transparency Reduction in effective cost to user Equal access to everybody

8

Objectives
• Re-inventing Government to maximize
– Efficiency – Reliability – Accessibility – Convenience – Transparency – Citizen focus

From the Citizen's perspective
9

Strategy
• Political Vision • Catalyze IT infrastructure creation • Create right social environment – Prepare citizens to adopt IT

• Leverage private sector initiative
– PPP Model

• Draw big picture
– Define thrust areas
10

Revenue collection before eSeva
• • • • • • • • Complex procedures and Hierarchy Insulated departments Slow response Poor G2C interface Lack of accountability Lack of Transparency Lack of Reliability Queues every where 11

Traditional structure of G2C Interface
Information System Information System

Government Department

Government Department

Citizens
12

New structure of G2C Interface
Government Department Government Department

Information System

Information System

Citizens
13

Why eSeva?

• • • • • Situation prior to eSeva Citizen to visit multiple offices even for simple services like payments Restricted service hours: 10.30 AM to 5.00 PM Service hours not convenient for many citizens Long journeys and travel time to offices Long Queues Too much physical interface with offices staff

14

eSeva Concept
Customer goes to different departments for different services….. services… Department 1 Department 2 Department 3 Department n
Process 1 Service 1 Service 1

Process 2

Service 2

Process 3

Service 3

Process n

Service n

eSeva System eSeva System

Centre of Centre of eSeva eSeva

eSeva Network

Department X

Process X

Customer goes to any counter in any center for any service……. service…….

15

Ambience : The Change Vanasthalipuram, Hyderabad

16

Ambience : The Change

17

Ambience : The Change

18

Pilot & Replication
• 1999 - Pilot Project by name TWINS
• 2001 - Full fledged project with 36 locations in Hyderabad & RR Dist

• 2003 – Municipal towns

• Built on Public Private Partnership (PPP) model • GOAP Contribution – Building space, Furniture,

Implementation Model

• Service Provider
– IT infrastructure like PCs, Servers, Printers, Connectivity, Counter operators – Software and hardware maintenance – House keeping and Security – Running expanses like Electricity, Communication, Stationery and misc. expanses 20

• Service provider is paid transaction charges
– Utility bill payments at Rs. 2.10 to Rs. 5.00
• By respective department/agency...
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