E-Government in Bangladesh
E-Government: Expectation among Urban People in Bangladesh
S. S. M. Sadrul Huda [1]
Rumana Parveen [2]
Masud Ibn Rahman[3]
Abstract
E-Government can be used as an effective tool to create a relationship of trust and confidence between Government and people as well as to generate greater efficiency and responsiveness of Government. This empirical study observes people’s opinions and expectations about positive outcomes of e-Government. The researchers have identified the expectation level among urban people in Bangladesh about outcomes of e-Government and the variability in these expectations in terms of their demographic characteristics. The study re-emphasizes application of e-Government to improve Government performance as well as locates the critical factors to succeed in such application.
Key words: E-Government, expectations, efficiency, responsiveness, demographic characteristics.
Introduction
In many countries, disbelief, suspicion and distance may be created between Government and people from country to country. The origin of this is the communication gap between the two parties. When this happens, it becomes difficult for people to reach various Government departments for rules, regulation, security and other purposes. So issues about accountability and transparency of Government arise. In recent years Governments have embraced the idea of using information technology (IT) to improve services, a trend known as e-Government.
E-governance is more than just a Government website on the Internet. It can be defined as the application of electronic means in the interaction between Government and citizens and Government and businesses, as well as in internal Government operations. The purpose of e-Government is to simplify and improve democratic, Government and business aspects of Governance (Backus, 2001). Drucker (2001) defined e-Government as ‘the use of emerging ICT (Information & Communication Technologies) to facilitate the processes of
S. S. M. Sadrul Huda [1]
Rumana Parveen [2]
Masud Ibn Rahman[3]
Abstract
E-Government can be used as an effective tool to create a relationship of trust and confidence between Government and people as well as to generate greater efficiency and responsiveness of Government. This empirical study observes people’s opinions and expectations about positive outcomes of e-Government. The researchers have identified the expectation level among urban people in Bangladesh about outcomes of e-Government and the variability in these expectations in terms of their demographic characteristics. The study re-emphasizes application of e-Government to improve Government performance as well as locates the critical factors to succeed in such application.
Key words: E-Government, expectations, efficiency, responsiveness, demographic characteristics.
Introduction
In many countries, disbelief, suspicion and distance may be created between Government and people from country to country. The origin of this is the communication gap between the two parties. When this happens, it becomes difficult for people to reach various Government departments for rules, regulation, security and other purposes. So issues about accountability and transparency of Government arise. In recent years Governments have embraced the idea of using information technology (IT) to improve services, a trend known as e-Government.
E-governance is more than just a Government website on the Internet. It can be defined as the application of electronic means in the interaction between Government and citizens and Government and businesses, as well as in internal Government operations. The purpose of e-Government is to simplify and improve democratic, Government and business aspects of Governance (Backus, 2001). Drucker (2001) defined e-Government as ‘the use of emerging ICT (Information & Communication Technologies) to facilitate the processes of
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