E-Governance in India: Perspectives & Challenges

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E-governance in India: Perspectives & Challenges
Kishor N. Choudhary, Nanded.

Abstract: Spectacular growth of Internet all over the world has changed the total scenario of governance. Internet has potential of transforming the way government around the world functions and citizens and business will interact with the government. To reap the benefits of e-governance, related issues are to be considered. Also, it is worthwhile to examine the associated challenges in e-governance projects. This paper addresses both the perspectives and challenges in e-governance in India. Keywords: e-Government, internet, framework, online, ICT (Information and Communication technologies), India. Introduction

World economies have recognized Information Technology (IT) as an effective tool in catalyzing the economic activity, in efficient governance and in developing human resource. They have, therefore, made significant investments in it and successfully integrated it with the development process, thereby reaping the benefits to their society. In India also these developments have impacted the industrial, education, service and government sectors and their influence on various applications is increasingly being felt of late. As the era of digital economy is evolving, the concept of governance has assumed significant importance. The questions often asked in this context are: 1) How government can become more responsive and accessible? 2) How can the government enhance its role as a catalyst of economic growth? 3) How can one provide better government services?

4) How can the government use advanced technologies for transferring benefits, improving health care and education, re-engineering? These questions are now adequately answered through the adoption of e-Governance. The e-Governance has consequently become an accepted methodology involving the use of Information Technology in: 1) Improving transparency.

2) Providing information speedily to all citizens.
3) Improving administration efficiency.
4) Improving public services such as transportation, power, health, water, security and municipal services. What is E-governance?
E-governance is the continuous optimisation of service delivery, constituency participations and governance by transforming internal and external relationships through technology, internet and new media. (Silubane, 2001) E-governance is the application of electronic means to improve the interaction between government and citizens; and to increase the administrative effectiveness and efficiency in the internal government operations. Further, it is the application of information technology to the Government processes to bring Simple, Moral, Accountable, Responsive, and Transparent (SMART) governance (e-Governance concept paper, Government of India). The strategic objective of e-governance is to support and simplify governance for e-governance community comprised of citizens, civil society organizations, private companies, government lawmakers, and regulators on networks (Tapscott and Agnew, 1999). Centre for E-Governance

As part of the increased thrust on e-Governance, Ministry of Communications & Information Technology, Department of Information Technology, Government of India, has set up a Centre for e-Governance (CEG) at its premises- Electronics Niketan in New Delhi. The Centre, first of its kind in the country, showcases several e-Governance applications and solutions that have been successfully deployed in various states, and offers such other services like technical consultation, proof of concept and thematic presentations. Conducting programmes for creating awareness among decision makers in the Centre and State Governments and helping them in defining and implementing process and policy changes for effective e-Governance are other important objectives of the Centre. The Primary activities of the centre are:

1. To showcase the best practices in the area of E-Governance. 2....
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