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E-Banking in the Selected Private Commercial Banks: an Evaluation.

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E-Banking in the Selected Private Commercial Banks: an Evaluation.
E-Banking in the selected private commercial Banks: An Evaluation.
By
Md. Motahar Hossain & Md. Sajedur Rahman

Abstract:

E-Banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions, either through internet, telephone or other electronic delivery channels. For many consumers, electronic banking means 24-hours’ access to cash through an Automated Teller Machine ATM or Direct Deposit of paychecks into checking or savings accounts. E-banking is a form of banking where funds are transferred through an exchange of electronic signal between financial institution, rather than exchange of cash, cheeks or other negotiable instruments. The banking industry as a whole, except for the four specialized banks (SBs) rushed to offer technology based baking services during the middle of the current decade. The existing form of e-banking that satisfies customer demand in banking activities electronically throughout the world are PC banking or PC home banking that include online banking, Internet banking, mobile banking and tele banking. The existing modern and innovative technology driven products and services offered by the banking system in Bangladesh includes debit card, credit card, automated teller machine (ATM) cards such as Master Card, Visa Card, Q-cash Card, Point of sales (POS), on line service, tele banking, internet banking, society for worldwide inter bank financial telecommunication (SWIFT), and Reuter. In most of the modern ATMs, the customer is identified by inserting a plastic card which is known as ATM card with a magnetic stripe or a plastics smart card with a chip, that contains a unique card number and some security information such as an expiration date etc. Authentication is provided by the customer entering a personal identification number (PIN). The government’s emphasis on building a digital Bangladesh, setting up ICT park, raising allocation for developing ICT infrastructure, waiving taxes on



References: Bhasin, T.M (2003), E-Commerce in Indian Banking. Joseph, P.T (2003), E-Commerce: A Managerial Perspective. Rahman, M. Lutfar (2002), “E-commerce and Concerns for E-commerce in Bangladesh”. Journal of the Institute of Bankers in Bangladesh, Vol 48, Jan, 2001- June, 2002. Strauss 3, Adel El-Ansary and Raymond Frost (2003), E-Marketing. Mols, K. (1998), The behaviour consequences of PC banking, International Journal of bank marketing, Vol. 16, No. 5, pp 195-20 1. Leow, Hock, Bee. (1999), New Distribution Channels in Banking Services, Bankers Journal Malaysia, No. 110. Rahman, M. (2008), Innovative Technology and Bank Profitability: The Bangladesh Experience, Working paper series 0803, Research Work, Policy Analysis Unit (PAU), Bangladesh Bank, (www. banaladeshbank. org. bd). Annual Report, 2007-08, Bangladesh bank. Mia, Rahman and Uddin, (2007), E-banking: Evolution, Status and Prospects, the Cost and Management, Vol.35, No.1, January-February 2007, PP. 36-48. Islam, N. (2008), Information Technology and Bangladesh, SDNP Bangladesh (www.sdnbd.org) Bangladesh Payment and Settlement Systems Regulations, 2009.

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