A World Class E-Government: Singapore

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  • Topic: E-Government
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  • Published : March 27, 2011
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Francis Perera
Nadeesh Wickramage

A world class E-government: Singapore

Table of Contents
A world class E-government: Singapore3

Question 1: Explore the two portals. What are the benefits to both the community and businesses?4

Question 2: According to the chapter, there are six stages in the transformation to e-government. Which do you think Singapore is in? Why?6

Question 3: What could other governments learn from the example of Singapore?8

Question 4: Despite the success of its e government initiatives, Singapore's extremely small domestic market size and environmental factors could impede its goal of becoming a global e-commerce hub. Do you think that Singapore will be successful in achieving this goal? Why or Why not? Discuss.9


A world class E-government: Singapore

E-government refers to the transformation of the business of the government such as processes, operations and transactions that is driven by the information technology. This can happen both internally (streamlined government administration procedures for greater efficiency and effectiveness) and externally (simplified, enhanced government-client interaction via online connections) (Tan, Pan & Lim, 2007). Singapore is a small country with a population of about four million with a small market and limited natural resources. Although Singapore’s position as an information gateway in the region has lead it to become a global hub which is attractive to many Multinational National Companies (MNC) (Chan & Al-Hawamdeh, 2002). Singapore is a leader in the electronic governance that has invited worldwide recognition. Singapore’s e-government offers 98% of all government services are provided online for businesses and the community. It is one of the first countries to have the Civil Service Computerization Program (CSCP). The above mechanism was followed by the e-Government Action Plans. These involved implementing as many public services online as possible, adding value to the e-services and providing a one stop service via the internet. Singapore has launched a iGov2010 plan in the aim of bringing the government a greater efficiency by integrating the back end processes of the government ministries and organisations. As per Tan, Pan & Lim (2007) it improves efficiency in terms of utilizing less time, effort and material resources while maintaining a constant level of output. There are two portals offered by the government of Singapore which are namely for the citizens and the businesses.

The portal offered for the citizens is known as the eCitizen Portal which is the single entry point for the community to access the services provided by the government and private corporations. The portal is to be accessed by the SingPass which is given to the citizens and permanent residents of Singapore. It is the single online user identification called the Singapore Personal Access. Through this system they can access their own confidential information. Also through the e-portal the community can post any thoughts on issues they are currently facing. For example the extensions of the smoking ban or the country’s national climate change strategy. The portal offered for businesses involves the Online Business Licensing Service (OBLS). This is an one stop portal for government registrations and licenses required to conduct business in Singapore. Through this portal the applicant needs to complete only one integrated form for multiple licenses. The system provides consolidated online payment mechanisms for one-time payments for multiple license fees. This system has lead the processing time a business license to reduce from 21 days to 8 days saving businesses more than $2.1million annually. Therefore the implementation of IT in the government has lead to an increase in effectiveness and efficiency in providing services to businesses. Another example of such is provided by Tan, Pan...
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