A Case Study
Presented to the Faculty of
ACLC College of Tacloban City
In Partial Fulfillment of the Requirements
For the Degree Bachelor of Science in Hotel and Restaurants
Food safety focuses on the utilization of various resources and strategies to ensure that all types of foods are properly stored, prepared, and preserved so they are safe for consumption. On the other hand, food sanitation is not just about cleanliness, it also comprises all measures involved in protecting food by properly handling, cooking, and processing it to prevent the risks of contamination, harmful bacteria, poisonous substances, and/or any foreign bodies which may result to illness of consumers. Food, beverage and workplace safety and sanitation is an essential for any fast food restaurant like Jollibee at Zamora Tacloban City. Making sure that the workplace is safe for the employees to work on and that precautionary methods or measures are placed to prevent accidents that mostly happens because of carelessness and that the utensils and other appliance are sanitized to ensure that the food and beverages that are being served to the customers are safe and not contaminated. The employees of Jollibee are also responsible for preparing and serving quality and safe food products. Each employee must be thoroughly familiar with basic food safety and sanitation practices to avoid any contamination. Jollibee is a phenomenal success story: what began as a two-branch ice cream parlor in 1975 offering hot meals and sandwiches became incorporated in 1978 with seven outlets to explore the possibilities of a hamburger concept. Thus was born the company that revolutionized fast food in the Philippines. In 1984, Jollibee hit the P500 million sales mark, landing in the Top 500 Philippine Corporations. In 1987, barely 10 years in the business, Jollibee landed into the country’s Top 100 Corporations. It became the first Philippine fast food chain to break the P1 billion sales mark in 1989. In 1993, Jollibee became the first food service company to be listed in the Philippine Stock Exchange; thus broadening its capitalization and laying the groundwork for sustained expansion locally and beyond the Philippines.
The purpose of the study is to be able to know if the employees in Jollibee at Zamora Tacloban City are implementing the rules and regulations in how to handle food in a restaurant, and also to know if the employees of Jollibee are maintaining it in their areas. If the employees of Jollibee are being trained and educated about in handling food, also in the safety and sanitation in every area of the said establishment.
STATEMENT OF THE PROBLEM
The researcher wants to discover, investigate and accomplish the following statements of the problem. 1. How the employees of Jollibee Zamora Tacloban City do daily safety and sanitation on their respective areas? 2. Do the employees of Jollibee Zamora Tacloban City do safety and sanitation practices in their duties? 3. How they handle unnecessary problem in their respective area?
OBJECTIVE OF THE STUDY
This study aims to:
1. Find out. How the employees of Jollibee Zamora Tacloban City do daily safety and sanitation on their respective areas. 2. Find out how does the employee of Jollibee fast food restaurant do safety and sanitation practices in their duties. 3. Determine how the employees of Jollibee in Zamora Tacloban City handle unnecessary problem in their respective area.
SCOPE AND DELIMINATION
The research study specifically covers the safety and sanitation employee’s practices in Jollibee at Zamora Tacloban City. The respondents are the personnel or the employees that having duties in the said restaurant.
The researcher focuses on how the employees are managing to regulate the safety and...