A Study to Determine Factors Contributing to Disatification of Clients in the Mch/Fp Services in Pgh Nakuru

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A STUDY TO DETERMINE FACTORS CONTRIBUTING TO DISATIFICATION OF CLIENTS IN THE MCH/FP SERVICES IN PGH NAKURU

BY:
ALICE MWAJUMA PETER
C.OLLEGE NO: D/NURS/09021/03
K.R.C.H.N NAKURU
SEPTEMBER 2009 CLASS

A PROPOSAL SUBMITTED TO THE FACULTY OF NURSING NAKURU AS A REQUIREMENT FOR PARTIAL FULFILMENT OF A DIPLOMA IN BASIC NURSING

KENYA MEDICAL TRAINING COLLEGE,
P.O BOX 110,
NAKURU.

FEBRUARY 2012
DECLARATION
I hereby declare that this proposal is my original work and has not been presented for a diploma or degree in any other institution for academic or other purpose whatsoever.

Name: Alice Mwajuma Peter
Student No: D/NURS/09021/03
Signature: P.A.M
Date: 31/1/2012

DEDICATION
This study is entirely dedicated to all those people who have been of help to me financially and spiritually, being my parents, lecturers, friends, classmates and anybody who in one way or other assisted me. May God bless you

ACKNOWLEDGEMENT
It is my sincere gratitude to pay tribute to all those who participated and volunteered their efforts and precious time to assist me in preparation of this research project proposal.
All lecturers especially my supervisor Mr. Walela, Mrs. Kimuge (Class coordinator) for their support, correction and guidance towards the research project success.

TABLE OF CONTENTS
Declarationi
Acknowledgementii
Table of Contentsiii
List of Abbreviationvi
Abstractvii

CHAPTER ONE1
1.0 Introduction1
1.1 Problem Statement2
1.2 Study Justification3
1.3 Objectives3
1.4 Broad Objectives3
1.5 Specific Objectives3

CHAPTER TWO4
2.0 Literature Review4
2.1 Knowledge of Male Clients on MCHIFP Services4
2.2 Attitudes of Clients towards MCHIFP Services6
2.3 Assessment of Number of Health Care Provider In Relation To the Number of Clients in Provision of Health Care Services8
2.4 Availability of Equipments in the Provision of Health Care9

CHAPTER THREE10
3.0 Study Methodology10
3.1 Background Information of Study Area10
3.1.1 Study Area10
3.1.2 Size and Position10
3.1.3 Division Found In Nakuru District10
3.1.4 Settlement Structure11
3.1.5 Topographical Features11
3.1.6 Climatic Condition11
3.1.7 Economic Activities11
3.1.8 Demographic And Population Profit11
3.1.9 Water and Sanitation12
3.1.10 Health Facilities12
3.1.11 Educational Facilities12
3.1.12 Infrastructure12
3.1.13 Trade, Commerce and Tourism12
3.2 Study Design12
3.3 Study Population12
3.4 Sampling Technique13
3.5 Sampling Procedure13
3.6 Sample Size Determination13
3.7 Selection Criteria13
3.7.1 Inclusive Criteria13
3.7.2 Exclusive Criteria13
3.8 Study Variables13
3.8.1 Independent Variables13
3.8.2 Dependent14
3.9 Data Collection Tools14
3.10 Data Analysis and Presentation14
3.11 Minimization of Errors14
3.12 Ethical Considerations14
References15

Appendices
Appendix I: Questionnaire16
Appendix II: Budget19
Appendix III: Work Plan20

LIST OF ABBREVIATION
MCH/FP– Maternal Child health and family planning
PGH – Provincial General Hospital
HIV/AIDS– Human Immunodeficiency virus /Acquired immunodeficiency syndrome
RFAs– Requests for Applications
USAID– United States Agency for international Development
APHIA– Aid Population and health integrated assistance
FFCEs – First Finished Consultant Episodes

ABSTRACT
The research will be carried out at provincial general hospital Nakuru with an objective to determine factors contributing to client dissatisfaction in the MCH/FP services. Systemic random sampling method will be used for the purpose of data collection by use of questionnaire and...
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