Background of the Study
Nowadays, stress becomes a prevalent state in every human life especially among employees at various levels of job. Stress is defined in terms of its physical and physiological effects on a person, and can be a mental, physical or emotional strain. Job stress is one of the most important workplace health risks for employees in developed and developing countries (Paul, Danna & Griffin, 2002). According to Bashir (2007), about 100 million workdays are being lost due to stress and nearly 50 percent to 75 percent diseases are related to stress. Employees with a higher percentage of occupational stress at work may not be satisfied with their job and may feel frustrated and depressed on their job and burn it out when they reach their home. In addition, stress in influenced by the factors outside and inside of the organization. Therefore, its existence should be aware and understood. Stress can be caused by environmental, organizational, and individual variables (Cook & Hunsaker, 2001). According to Greenhaus and Beutell (1985), organizational-based factors have been known to bring the job stress for employees at the workplace. Job stress problem in the organization has become an important syndrome to observe since the demand to be efficient is appeared to work. As the consequence of job stress, people tend to be nervous, increase tension in emotion, thinking process and individual physical condition. Besides, as the result of job stress, employees feel some stress syndrome that can interrupt their job implementation. Low job satisfaction can be an important indicator of a decrease in employee production and can result in behavior such as absenteeism and turnover intentions (Martin, Miller, Dupre & Day, 2007). Workers who are stress are also more likely to be unhealthy, poorly motivate, less productive and less safe at work. Stress is found in all aspects of life and cannot be ignored, some people adapt to it while others tolerate with it or try a ways to avoid it. Stress at work can be a real problem to the organization as well as to its workers. Since job and workplace stress increase in times of economic crisis, it’s important to learn new and better ways of coping with the pressure. If the employees face with stress, the managers should take an action to help them to cope with the stress. The aim of this study is to identify the factors of job stress (physical environment, role conflict and workload) that will influence the staff job satisfaction at Maslow Trainers and Consultants in Shah Alam. Besides that, the study also wants to identify the main highest factor of job stress and to identify the relationship between job stress (physical environment, role conflict and workload) and job satisfaction among them.
Statement of the Problem
Numerous studies have found that job stress influences the employees’ job satisfaction and their overall performance in their work. Because most of the organizations now are more demanding for the better job outcomes. In fact, modern times have been called as the “age of anxiety and stress” (Coleman, 1976). The stress itself will be affected by number of stressors. Nevertheless, Beehr and Newman (1978) had defined stress as a situation which will force a person to deviate from normal functioning due to the change (i.e. disrupt or enhance) in his/her psychological and/or physiological condition, such that the person is forced to deviate from normal functioning. From the definition that has been identified by researchers, we can conclude that it is truly important for an individual to recognize the stresses that are facing by them in their career. Some demographic factor may influence the way staff act in their workplace. Maslow Trainers and Consultants have a lot of clients and they need to communicate and deal with them very frequently. This process might contribute stress because of the...
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