A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRINTING AT ANBU TVS, RAMANATHAPURAM (dist).
A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRINTING AT ANBU TVS, RAMANATHAPURAM (dist).
PROJECT REPORT
Submitted by
ILAYARAJA.R
Reg. No. 088001107012
in partial fulfilment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
in
DEPARTMENT OF MANAGEMENT STUDIES
HINDUSTHAN COLLEGE OF ENGINEERING AND TECHNOLOGY
COIMBATORE-641 032
MAY 2010
HINDUSTHAN COLLEGE OF ENGINEERING AND TECHNOLOGY,
COIMBATORE-641 032
DEPARTMENT OF MANAGEMENT STUDIES
PROJECT WORK
MAY 2010
This is to certify that the project entitled
A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRING AT ANBU TVS, RAMANATHAPURAM (dist). is the bonafide record projects done by
ILAYARAJA.R
Reg. No. 088001107012
Of MBA during the year 2008-2010.
Ms.R.Vidhubala., MBA-IT, MPhil Mr.K.R.Shoban., B.Com, MBA, PGDPMIR, DMMTLM, NET, SLET FACULTY GUIDE HEAD OF THE DEPARTMENT
Submitted for the Viva-Voce examination held on ______________________________
INTERNAL EXAMINAR EXTERNAL EXAMINAR
DECLARATION
I affirm that the project work titled A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRINTING AT ANBU TVS, RAMANATHAPURAM(dist)being submitted in partial fulfillment for the award of MASTER OF BUSINESS ADMINISTRATION is the original work carried out by me. It has not formed the part of any other project work submitted for award of any degree or diploma, either in this or any other University.
ILAYARAJA.R
(088001107012)
I certify that the declaration made above by the candidate is true.
MS. R. VIDHUBALA, M.B.A.-IT., M.Phil., Lecturer,
Department of management studies
ACKNOWLEDGMENT I first and foremost thank to lord god almighty for giving me grace and knowledge to complete this project work successfully My sincere and hearty thanks to Dr.V.DURAISAMY, M.E.,
PROJECT REPORT
Submitted by
ILAYARAJA.R
Reg. No. 088001107012
in partial fulfilment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
in
DEPARTMENT OF MANAGEMENT STUDIES
HINDUSTHAN COLLEGE OF ENGINEERING AND TECHNOLOGY
COIMBATORE-641 032
MAY 2010
HINDUSTHAN COLLEGE OF ENGINEERING AND TECHNOLOGY,
COIMBATORE-641 032
DEPARTMENT OF MANAGEMENT STUDIES
PROJECT WORK
MAY 2010
This is to certify that the project entitled
A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRING AT ANBU TVS, RAMANATHAPURAM (dist). is the bonafide record projects done by
ILAYARAJA.R
Reg. No. 088001107012
Of MBA during the year 2008-2010.
Ms.R.Vidhubala., MBA-IT, MPhil Mr.K.R.Shoban., B.Com, MBA, PGDPMIR, DMMTLM, NET, SLET FACULTY GUIDE HEAD OF THE DEPARTMENT
Submitted for the Viva-Voce examination held on ______________________________
INTERNAL EXAMINAR EXTERNAL EXAMINAR
DECLARATION
I affirm that the project work titled A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRINTING AT ANBU TVS, RAMANATHAPURAM(dist)being submitted in partial fulfillment for the award of MASTER OF BUSINESS ADMINISTRATION is the original work carried out by me. It has not formed the part of any other project work submitted for award of any degree or diploma, either in this or any other University.
ILAYARAJA.R
(088001107012)
I certify that the declaration made above by the candidate is true.
MS. R. VIDHUBALA, M.B.A.-IT., M.Phil., Lecturer,
Department of management studies
ACKNOWLEDGMENT I first and foremost thank to lord god almighty for giving me grace and knowledge to complete this project work successfully My sincere and hearty thanks to Dr.V.DURAISAMY, M.E.,