A Study on Effectiveness of Training

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  • Topic: Hotel, Training, Program evaluation
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  • Published : April 19, 2013
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A STUDY ON EFFECTIVENESS OF TRAINING IN SUNWAY GRT GRAND HOTEL, PUDUCHERRY

SUMMER PROJECT REPORT

Submitted by
J.DHIVIYA BARATHI
REGISTER NO: 11MB0314

Under the guidance of
Mr. A.MATHIAZHAGAN, MBA
Assistant professor, department of management studies
In partial fulfillment for the award of the degree
Of
MASTER OF BUSINESS ADMINISTRATION

DEPARTMENT OF MANAGEMENT STUDIES
SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
PONDICHERRY UNIVERSITY
PUDUCHERRY
July 2012
SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
PONDICHERRYUNIVERSITY

DEPARTMENT OF MANAGEMENT STUDIES
BONAFIDE CERTIFICATE

This to certify that the summer project work entitled “A STUDY ON EFFECTIVENESS OF TRAINING IN SUNWAY GRT GRAND, PUDUCHERRY ” is a bonafide work done by J.DHIVIYA BARATHI [ REGISTER NO: 11MB0314 ] in partial fulfillment of the requirement for the award of Master of Business Administration by Pondicherry University during the academic year 2011- 2012.

INTERNAL GUIDEHEAD OF THE DEPARTMENT

Submitted for the Viva-Voce Examination held on ________________

EXTERNAL EXAMINER

1.

2.

ACKNOWLEDGEMENT

The successful completion on A Study on Effectiveness of training at Sunway GRT Grand Hotel would not be complete without mentioning the people who made it possible. I take this privilege to express a few words of gratitude and respect to all those who helped to complete this project.

First and foremost, I would like to acknowledge my sincere thanks to Shri. M. DHANASEKARAN, Chairman and Managing Director and Shri.S.V.SUGUMARAN, Vice Chairman, Sri Manakula Vinayagar Engineering College, Puducherry.

I take immense pleasure in conveying my sincere thanks to my beloved Principal Dr. V.S.K. VENKATACHALAPATHY, Sri Manakula Vinayagar Engineering College for having permitted me to undertake this project.

I convey my heartiest thanks to Mr. N.S.N. CAILASSAME, Associate professor, Department of Management Studies, for his encouragement, support and guidance to complete this project work successfully.

I would like to convey my great thanks to my internal guide Mr. A.MATHIAZAHAGAN, Department of Management Studies, Sri Manakula Vinayagar Engineering College, for his dedicated support and encouragement to complete this project.

I wish to convey our special thanks to my external guide Mr. HARISH, Assistant Training manager of hotel Sunway GRT Grand hotel for his timely help during this project.
Finally, I would like to thank my parents and all my friends for their valuable suggestions and help for successful completion of our project.

TABLE OF CONTENTS

CHAPTER| TITLE| PAGE NO.|
I| INTRODUCTION AND RESEARCH DESIGN| 1|
II| REVIEW OF LITERATURE| 22|
III| CONCEPTUAL FRAME WORK OF INDUSTRY| 27|
IV| ANALYSIS AND INTERPRETATION| 36|
V| FINDINGS, CONCLUSIONS AND SUGGESTIONS| 58|

LIST OF TABLES
TABLE NO| TITLE| PAGE NO|
4.1| Age details| 37|
4.2| Gender details| 38|
4.3| Educational qualification of respondents| 39|
4.4| Opinion of respondents towards duration of training programmes | 40| 4.5| Opinion of respondents towards willingness to improve skills| 41| 4.6| Opinion of respondents towards infusing proper knowledge and skills through training| 42| 4.7| Opinion of respondents towards periodical evaluation and improvement of training programmes| 43| 4.8| Opinion of respondents towards planning of training programmes | 44| 4.9| Opinion of respondents towards providing informative course materials| 45| 4.10| Opinion of respondents towards providing sufficient course materials| 46| 4.11| Opinion of respondents towards better performance after training| 47| 4.12| Opinion of respondents towards faster accomplishment of job tasks | 48...
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