A Relationship Between Qwl, Job Satisfaction and Employee Turnover

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UNIVERSITI TEKNOLOGI MARA 
 

A RELATIONSHIP BETWEEN QUALITY OF WORKLIFE,JOB 
SATISFACTION AND EMPLOYEE TURNOVER IN ARMADA 
HOTEL PETALING JAYA 
 

 

SARIDA BT SALLEH
NUR SHAHIRA BT ISMAIL 
NABILA  BT MOHD JOHAN 
 
 

 

MASTER OF BUSINESS ADMINISTRATION 
 
 
 

NOVEMBER 2010 


 

ACKNOWLEDGEMENT

First and foremost, we would like to thank Allah SWT for His Grace and Blessings which has enable us to complete the research.
We wish to convey our sincere gratitude to our supervisor, Assoc. Prof Dr Normala Binti Daud for the advice, direction, commitment and cooperation she has given to us.
Our esteem and bountiful appreciation towards the management of Armada Hotel,Petaling Jaya for giving us an opportunity to do the research study on the organization.
Special thanks to our parents and friends for their continuous moral and financial support, their encouragement and patience gave us strength during the course of this study. Our gratefulness is owed to all lecturers of the Faculty of Business Administration for their teachings, advice, and information which helped to enhance our knowledge in the Business Management area.

Last but not least, we would like to thank all lecturers and staffs who have provided undivided attention and cum enable us to complete the MBA Program.

Undersigned
Sarida Salleh
Nur Shahira Ismail
Nabila Mohd. Johan


 

TABLE OF CONTENT

CHAPTER 1 INTRODUCTION
1.0

Background of Study

10

1.1

Problem Statements

14

1.2

Research Objectives

14

1.3

Research Questions

15

1.4

Scope of Study

15

1.5

Significant Of Study

17

CHAPTER 2 LITERATURE REVIEW
2.0

Introduction

16

2.1

Quality of Work Life Elements

16

2.1.1 Communication

17

2.1.2

Skills

19

2.1.3

Knowledge

20

2.1.4

Recognition

21

2.1.5

Working Environment

23

2.1.6

Adequate and Fair Compensation

23

2.1.7

Flexible Scheduling

24

2.1.8

Empowerment

25

Employee Behaviours

27

2.2.1

Job Satisfaction

28

2.2.2

Employee Turnover

29

2.2

2.3

Summary of Variables

31


 

2.4

Theoretical Framework

34

CHAPTER 3 RESEARCH METHODOLOGY
3.0

Introduction

36

3.1

Research Design

36

3.2

Target Population

36

3.3

Sampling

37

3.3.1

Sampling Size

37

3.3.2 Sampling Techniques

37

Data Collection Method

38

3.4.1 Primary Data

38

3.4.2 Questionnaire

38

Variables Measurement

39

3.5.1 Independent Variable

39

3.5.2

40

3.4

3.5

3.6

Dependent Variables

Data Analysis

40

3.6.1

Descriptive Analysis

41

3.6.2

Reliability Test

41

3.6.3 Correlation Analysis

42

CHAPTER 4 ANALYSIS AND INTERPRETATION OF DATA
4.0

Introduction

43

4.1

Total Number of Respondents

43

4.2

Stratified the Respondent by Departments

44

4.3

Respondent Characteristics

45


 

4.3.1 Demographics of Respondents
4.3.2
4.4

45
48

Graph Demographics of Respondent

Descriptive and Reliability Analysis

53

4.4.1

Descriptive Analysis

53

4.4.2

Reliability Test

55

4.4.3 Result of Reliability Test of
Each Variables
4.5

Correlation Analysis
4.5.1

57

Correlation Analysis of QWL Elements
With Employee Turnover

4.6

56

Correlation Analysis of QWL Elements
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