A New Work Ethic

Topics: Customer service, Employment, Business Pages: 3 (992 words) Published: July 26, 2011
A New Work Ethic
In the case done by James Sheehy, he worked undercover in a fast food restaurant that was owned by a relative. Most of the employees were teenagers and college students. He found the employees had contempt for customers, lack of respect for management and unrealistic expectations about what was expected of them.

This paper will present my answers to the questions presented in the case 4.4 “A New Work Ethic”, 1.How typical the attitudes that Sheehy reports appear to be in work environments I have experienced. 2.Implications for the future of American business.

3.Is it more reasonable to expect workers to be more devoted to their jobs? 4.Why employees steal.
5.Why our culture of our capitalist society encourages attitudes like those Sheehy describes.

A New Work Ethic

1.Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. In reading the case study “A New Work Ethic,” I began to notice strong similarities of my own experiences and the work environment explored by the human resource manager James Sheehy. Based upon my experience, Sheehy’s report that the lack of employee commitment is generationally based are comparable to some of my own experiences but not always the case. I currently work for a corporation in a management position leading a team of off line customer service representatives. The current age range on my team runs from 24 to 66 as the oldest. The job responsibility and work load is the same for everyone on the team. I find the attitude Sheehy describes to be quite common in all age groups. For example the primary responsibility of their job is to process orders submitted by the customer by way of email communication. Their performance is rated on how many emails they completed per hour. For the representative to receive an acceptable rating for the month they must complete 8-16 transactions per hour. My role as a Supervisor has gone from...
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