A Cross-Cultural Study of Leader-Member Exchange Quality and Job Satisfaction as Correlates of Intra-Dyadic Work-Value Similarity

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A CROSS-CULTURAL STUDY OF
LEADER-MEMBER EXCHANGE QUALITY AND JOB SATISFACTION
AS CORRELATES OF INTRA-DYADIC WORK-VALUE SIMILARITY

by

CONRADO A. MARION-LANDAIS

A thesis submitted in partial fulfillment
of the requirements for the degree of
Master of Arts
Department of Psychology
University of South Florida

April 1993

Major Professor: Carnot E. Nelson, Ph.D.
ACKNOWLEDGEMENTS

I wish to express my gratitude for the friendly and enthusiastic assistance provided to me in the data collection phase of this study by Nurys de Rojas, Lucia Rodriguez, Laura Rametta, Tom Quayle, and Bob Goodlet. Also, I would like to thank Beth Buckingham, Cecilia Objío, Alba Rodriguez, Anna Maria Marion-Landais, and Eric Marion-Landais for their invaluable help in the translation process. TABLE OF CONTENTS

LIST OF TABLES5

INTRODUCTION8
The Leader-Member Exchange Model11
Work Value Similarity13
Issues in the Measurement of Similarity15
Cross-Cultural Differences in Leader-Subordinate Exchanges16 Focus of this Study18
Hypotheses18

METHOD20
Subjects and Sampling Procedures20
Dominican Sample20
American Sample21
Instrumentation22
Procedure22

RESULTS24
Calculation of Similarity Indices24
Development of the Communication Quality Scale24
Internal Consistency of Measures25
Scale Means26
Correlations of Similarity Indices with Dependent Measures and Job Facet Satisfaction Subscales.27 Intercorrelation of Similarity Indices30
Hypothesis 1: Value Similarity and Exchange Quality30
Hypothesis 2: Value Similarity and Job Satisfaction33
Hypothesis 3: Value Similarity and Role Ambiguity34
Hypothesis 4: Comparisons between Perceived and Actual Similarity Indices34 Hypothesis 5: The Effect of Value Similarity Across Samples36

DISCUSSION37
Support for Hypotheses37
Value Similarity and LMX37
The Meaning of the Perceptual Congruence Index38
Differences in Mean Protestant Work Ethic Across Samples39
Communication Quality Scale39
Limitations of this Study39
Suggestions for Further Research40
General Implications41

REFERENCES43

APPENDIXES46
APPENDIX 1. DEMOGRAPHIC QUESTIONS-SPANISH TEXT47
APPENDIX 2. PWE SCALE- SPANISH TEXT48
APPENDIX 3. COMMUNICATION QUALITY SCALE- SPANISH TEXT49
APPENDIX 4. ROLE AMBIGUITY SCALE- SPANISH TEXT50
APPENDIX 5. LMX SCALE- SPANISH TEXT51
APPENDIX 6. JOB SATISFACTION SCALE- SPANISH TEXT52
APPENDIX 7. DEMOGRAPHIC QUESTIONS- ENGLISH TEXT53
APPENDIX 8. PWE SCALE- ENGLISH TEXT54
APPENDIX 9. COMMUNICATION QUALITY SCALE- ENGLISH TEXT55
APPENDIX 10. ROLE AMBIGUITY SCALE- ENGLISH TEXT56
APPENDIX 11. LMX SCALE- ENGLISH TEXT57
APPENDIX 12. JOB SATISFACTION SCALE- ENGLISH TEXT58
APPENDIX 13. DISTRIBUTIONS OF GENDER, NATIONALITY, EDUCATION, AND JOB LEVEL FOR COMPLETE SET OF DOMINICAN AND U.S. MANAGERIAL RESPONDENTS59 APPENDIX 14. DESCRIPTIVE STATISTICS FOR AGE, TENURE, AND SPAN OF CONTROL FOR COMPLETE SET OF DOMINICAN AND U.S. MANAGERIAL RESPONDENTS59 APPENDIX 15. INTERCORRELATION MATRIX OF DEPENDENT MEASURES FOR DOMINICAN MANAGERIAL DYADS60 APPENDIX 16. INTERCORRELATION MATRIX OF DEPENDENT MEASURES FOR U.S. MANAGERIAL DYADS61

LIST OF TABLES

Table 1.Distributions of Gender, Nationality, Education, and Job Level for Dominican and U.S. Managerial Dyads28

Table 2.Descriptive Statistics for Age, Tenure, and Span of Control for Dominican and U.S. Managerial Dyads29

Table 3.Rotated Factor Pattern of Communication Quality Scale for Dominican and U.S. Managers35

Table 4.Cronbach Alpha Coefficients for Measures and Subscales for Dominican and U.S. Samples37

Table 5.Scale Means and Independent t-Tests Across Dominican and U.S. Samples39

Table 6.Correlations of Similarity Indices with Role Ambiguity, Communication Quality, LMX, Job Satisfaction, Age, Tenure, and Percent Tenure for Dominican and U.S. Managers40

Table 7.Correlations of Similarity Indices...
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