This paper is a view on how to approach the CEO, directors and managers of a potential defective product. It will provide insight on the process of identifying the product, potential recall and the responsibility to notify the consumer.
A Corporations Social Responsibility to Stakeholders
One of the many things a manufacturing company has to worry about is producing defective products. If a company has produced defective products, it is in their best interest to find out and address the issue before their customers find out. If the company find and address the issue first they can limit the amount of lost trust and credibility. By the consumers finding out first it could take the company years or maybe never to repair the damage to their reputation. With new products becoming available for consumers the manufacturers must take the necessary precautions to insure their customer’s safety. How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers?
Prior to this meeting I would do an extensive research of the product such as retrieve any complaints from consumers if there were any and analyze them to determine if it was the same issue or random problems. My next step would be get the time frame when the potentially defective product was produced along with the location (s), retrieve all test results regarding the product. Creating a presentation of the information that was gathered in my research would be beneficial. 1.What the specific defect is
2.What caused defect
3.Location of products
4.Reason for failure to comply with regulation
Equipped with the Recall Handbook from the Consumer Product Safety Commission (CPDC) I would present the information in a group setting to the CEO, directors and managers. The type of liability claim should be identified as well whether it is ((defective product design, defective product...