A Comparative Study of Factors Affecting Customer’s Perception for Different Mobile Service Providers”

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QUESTIONNAIRE

Dear Sir/Madam,
I would like to introduce myself as an MBA Student of Shri. Raoji Bhai Gokal Bhai Gujarati Professional Institute Indore and I am doing a Major Research Project on the topic “Acomparative study of factors affecting Customer’s perception for different mobile service providers” I request you to kindly spend few minutes of your valuable time in answering these Questions. Personal Details:-

Name| |
Age|
15-25|
25-35|
35-45|
45-Above|
Gender|
Male|
Female|
Occupation| Student| House Wife| Business|
| Service| Other Please Specify)………………………………| Address| |
Contact No.| |

Q1. How many cellular connections do you have?
a. One
b. Two
c. Three
d. Above these

Q.2 Do you collect any information search before making purchase? a. Yes
b. No

Q.3 If yes, which sources are used?
a. Magazines
b. Dealers
c. Sales Executives
d. Operators reference
e. Pamphlets and catalogue
f. Reference from friends and relatives
g. Any other

Q4.Which cellular service you are using?
a. Airtel
b. Idea
c. Reliance
d. BSNL
e. Vodafone

Q5. Which service are you using?
a. Prepaid
b. Postpaid

Q6.Which generation of network you are using?
a. 2G
b. 3G
c. Both

Q7. From how long you are availing the services of this particular service provider? a. Less than 1 year
b. 1 to 2 year
c. 2 to 3 year
d. Above 3 year

Q8.How much is your monthly expenses on mobile phone (in RS)? a. Less than 150
b. 150 to 350
c. 350 to 500
d. Above 500

Q.9. From which of the following services you pay more?
a. Calling
b. SMS
c. Value Added Services
d. Internet

Q.10. Which of these from the following attracts you while purchasing any connection? a. Good Network
b.Discount scheme
c.Service package
d.Any other

Q11. Are you satisfied with the call rate of this particular service provider? a. Yes
b. No
c. Can’t say

Q12.Are you agree with the network service of this particular service provider? a. Strong agree
b. Agree
C. Disagree
D. Strong disagree

Q13.Are you agree with the value added services for this particular service provider? a. Strong agree
b. Agree
C. Disagree
d. Strong disagree

Q14.What is your level of satisfaction with the roaming charges of that cellular company? a. Excellent
b. Good
c. Natural
d. Poor

Q15.Please rate the customer care service according to your level of satisfaction? a. Excellent
b. Good
c. Natural
d. Poor

Q.16. Are you using company website?
a. Yes
b. No

Q.17. If yes then are you satisfy with information available in company website? a. Yes
b. No

Q.18 How would you rate the experience with Brand?
a. Excellent
b. Good
c. Average
d. below Average

Q.19. If a new market entrant provides more services as compared to your mobile service provider what you will you do? a. Switch to new one
b. retained the old one
c. Expect the same services within my mobile
d. No reaction

Q.20. Which of these from the following may makes you to switch to other cellular provider in future? a.Better Network
b.Low call rates
c.Better Network followed by low call rates
d.Service package
e.Any other

Any Suggestions
………………………………………………………………………………………….. ……………………………………………………………………………………………… ………………………………………………………………………………………………

* Thank You
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