Zappos.Com Core Values

Topics: Zappos.com, Employment, Tony Hsieh Pages: 2 (510 words) Published: February 22, 2012
As the online shoe retailer, Zappos.com, evolves as a company, they clearly define their core values from which they develop their culture, brand and business strategy. CEO, Tony Hsieh, said "We've formalized the definition of our culture into 10 core values. Basically what we're looking for are peoples whose personal values match our corporate values. They're just naturally living the brand. Wherever they are whether they're in the office or off the clock." (Rosenbaum, 2010) Their 10 core values are: Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open and Honest Relationships With Communication, Build a Positive Team and Family Spirit, Do More With Less, Be Passionate and Determined and Be Humble. (Rosenbaum, 2010) Zappos.com’s key values are embraced and widely shared throughout the organization. Their culture is strong, surely influencing employees’ behaviors and actions. Employees truly believe in the organizations core values, breeding loyalty and high performance. In 2011 they were ranked number 6 on the Fortune Top 100 Best Companies to work for. (CNN: Money, 2011) There is a strong connection between shared values and employee behavior. Zappos.com has made employees a central part of their culture. "It's about giving employees permission and encouraging them to just be themselves," says Hsieh. (Rosenbaum, 2010) "Build a Positive Team and Family Spirit" is one of the company’s views. Team and people orientation are important aspects of their culture. Zappos.com is among a new generation of organizations that have supported workplace spirituality. They have recognized that people have a mind and soul and seek to find meaning and purpose in their work. Core values, “Be Adventurous, Creative and Open-Minded, Pursue Growth and Learning and Be Passionate and Determined” all contribute to and advocate for a spiritual workplace. Employees...
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