Preview

YakkaTech Ltd

Satisfactory Essays
Open Document
Open Document
702 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
YakkaTech Ltd
YakkaTech Ltd.

1. What symptom(s) in this case suggest that something has gone wrong?
2. What are the main causes of these symptoms?
3. What actions should TakkaTech executives take to correct these problems?

YakkaTech is an information technology services, they were well known and had a good service, but overtime they started to receive a lot of complaints. They had a hard time to address this issue and to identify where it started as well. The first symptom to address that something was wrong was that as soon as they started to increase the customer service employees, complaints started to increase as well. Besides this, voluntary employee increased making Yakkatech having to hire new technical staff. Having all these employees caused the new employees to lower their productivity. Employees started to feel they were basically doing the same thing every single day. Others didn’t care about consequences and some of them even started having issues from people in other departments. So basically the whole system was “crashed”. Another symptom was that they started giving the employees a higher salary and profit sharing plans, with the hope that this will address this issue, but it didn’t. Employee recommendations to their friends so they would join the company, became minimum. This showed the lack of interest that employees had over the company. To address all these symptoms that I explained they would have to take actions and make them quick. YakkaTech Ltd. had to first address the rising complaints that the customers had towards the company. To solve this, they would have to apply more than one solution. Between the most important one of all, they would first have to start working on the old system that is applied in the company. As it was shown, bringing new employees might be the cause that is stopped working. That’s why they should first change the system to make the departments have a better communication between each other and avoid the conflict (Having a

You May Also Find These Documents Helpful

  • Satisfactory Essays

    A Drill Sergeant at First

    • 364 Words
    • 2 Pages

    Mark Young is the leader of the painting division in a big hospital. He is in charge of 20 union employees and they report to him. The hospital wanted to change the painting division. Before he start managing the division Mark did an analysis, and found that the services were unreasonable and inefficient. Subsequently, Mark rearrange the section totally, he changed the normal standers of performance and brought a new scheduling procedure. Mark was strict with the staff to get the best performance within the hospital standers. By time Mark was less demanding and loose to his style. He assigned a few obligations to two group leaders who sends all the important information to Mark, however he is always close to communicate with each worker. Additionally, he always invites the workers for food as a weekly habit. Mark Yong has improved the painting department, and every worker in the hospital knew the painting sector as the most productive sector in the hospital. Additionally, the panting services were the highest of any service in the organization with 92% client rating.…

    • 364 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Great People Incorporated

    • 1108 Words
    • 4 Pages

    The problem mainly rose due to the customer service elements. As per the reading, the below is the list of problems…

    • 1108 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Turnover at Walgreens

    • 1593 Words
    • 7 Pages

    The subject organization has each of its corporate department divided in sections headed by leaders, with each of them dealing with all aspects of operations conducted by the organization, a structure adopted in order to enhance efficiently and performance. The only concern therefore for management will be to pay close attention to time management and deadlines departments will have to meet. This situation led to an intense competition and rivalry among departments and sections because of workloads that keep increasing. A situation that was exacerbated by the hiring department to center its strategy on college graduates and new employees who mostly, once the 90 days probation period passed, used the organization to gain the necessary experiences to get better job; leaving the organization with cut in its workforce, employees that are more concerned about their next best job when they leave rather than building team cohesion and camaraderie, and high turnover rate.…

    • 1593 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Customer Satisfaction

    • 2954 Words
    • 12 Pages

    E-Z RP is a small company compared with Datatronics, which was able to compete on perspective of customer service. This quality of service makes E-Z RP to get acquired by Datatronics. Matt Rubezahl was a development manager with a small team at E-Z RP, but this acquisition made every one worried about their position at Datatronics. However, the many personnel were able to continue being employed. The situation has been of which almost all of the opportunities E-Z RP employees had been possessing in E-Z RP had been no longer widely used and in addition they had been quite integrated into this Datatronics lifestyle in line with the corporation’s wants as an alternative to exactly what this staff had been qualified to accomplish as well as exactly what these people carry out greatest. Matt was delegated as a customer service head, which he never been before. By seeing the situations going on at Datatronics customer service, even though he do not have enough knowledge in that field; Matt identified some basic flaws in that and brought them to the notice of Joel McGivern, who is the CIO of Datatronics. joel ended up being wary of thinking about improving customer service as a result of improved paying, nevertheless, he ended up being reactive towards the concept that upgrades have to be made.(Smith & MCKeen, 2008)…

    • 2954 Words
    • 12 Pages
    Better Essays
  • Satisfactory Essays

    From the case, we know that Foremostco use only one year to rashly finish a new computer system for their logistics and even there are several bugs exists, they still decide to forge ahead with the switchover. The result turned to be a disaster. The computer system, newly designed to handle all the logistics of the business, was not doing what it was supposed to do. Due to the buggy system, almost all the important documents were printing out blank or not matched customer’ orders. So a great number of customers felt angry since they did not receive their orders or they were not even billed at all. Also since the new language is hard to learn, the staff was further frustrated and Foremostco lost several key employees. Foremostco also lost a great amount of money to develop this useless and buggy computer system.…

    • 998 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    When a company is becoming bigger; maintain untouchable the core values of the companies is becoming more difficult. In this case, the main asset that the company has is its employees. To ensure that they have the necessary skills and they are well trained is more difficult because the company is growing fast. Infosys is becoming less flexible and reacts slower to the changing environment. There is a risk of losing control of the process.…

    • 433 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Ais Assignment

    • 1417 Words
    • 6 Pages

    According to this articles we find a lots of problem relating to the fraud, and staff management. Which is given below.…

    • 1417 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    This report will find the causes of problems in the company and give practical ideas and resolutions.…

    • 1750 Words
    • 7 Pages
    Powerful Essays
  • Satisfactory Essays

    Pokka Corp

    • 263 Words
    • 2 Pages

    February 1957 Established Nikka Lemon Co., Ltd. for the production and distribution of lemon beverages.…

    • 263 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai, recently celebrated 50th anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most of them are there for more than 25 years.…

    • 355 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    People try to derive a great sense of personal satisfaction from their work and work environment. In today’s society, the economic and technological situation is seldom static. Organizational relationships are subject to stress and strains all the time. People’s attitudes and feelings keep fluctuating depending upon the socio-political changes in the community. Also in any organization, the primary responsibility of management is to ensure the viability & continuity of the enterprise. It involves financial liquidity, quality products that are both reasonably priced and in demand, and assured market for the products. Sick units, outdated technology and unstable markets hardly lead to organizational health. Over staffing, unproductive labour force, and unreasonable or untimely wage push can make an enterprise outprice itself in the market. Choked cash flow arising out of poor purchase policy or market credit policy unrelated to financial situation may interrupt production and stockpiling of…

    • 2464 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    BAJAJ CORP LTD

    • 3925 Words
    • 18 Pages

    Bajaj Corp Ltd is a FMCG company in the hair oil category in Indian market. It belongs to the Shishir Bajaj Group.…

    • 3925 Words
    • 18 Pages
    Powerful Essays
  • Powerful Essays

    reflect on their practices which benefits the staff team, the organisation and the service users, it can also…

    • 3374 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Bajaj Auto Ltd.

    • 13960 Words
    • 56 Pages

    Edited by Foxit PDF Editor Copyright (c) by Foxit Software Company, 2004 For Evaluation Only.…

    • 13960 Words
    • 56 Pages
    Powerful Essays
  • Powerful Essays

    Organizational Structure

    • 1361 Words
    • 6 Pages

    In this case study Roger Cahill has been acting as the head of mobile division for less than a year. Currently he is struggling as he faces great difficulties adapting BoldFlash to a changing marketplace. The problem really started a year ago when Mr. Jim Harrison appointed the young Roger Cahill to a VP position. Although Roger has led a research project in his previous work, he is only 24 years old and inexperienced to manage a company at VP level. Positions at those levels require years of strategic leadership and management skills. Nevertheless in the last 12 months, the company focused primarily on the redundant production of customized chips without further research or product development in new and upcoming areas like the storage device. This negligence from both product development and marketing is a huge loss to the company as they missed out on the opportunity to launch new product line; therefore missed the opportunity to penetrate the potential market. Now the company has old products not priced competitively and struggling to penetrate the marketshare. Also the four groups within the division, product development, marketing, sales and manufacturing are constantly in conflict and don’t have the reinforcement from the leadership to work as a team. Although Cahill has observed the dysfunctions, he has not implemented any processes or trainings to work as a cross functional team. The company’s profit margins are low and Cahill has to take initiatives to suggest number of changes. With the staff that has low morale and lacking motivation, Cahill has to develop action plan for improvement. He has to define roles and propose organization change design to deliver an outcome necessary to be successful and generate higher profits.…

    • 1361 Words
    • 6 Pages
    Powerful Essays