PART 2 RECRUITMENT AND PLACEMENT
Va Kun Kaya Toast
Ya Kun's humble beginnings were in 1944 in a coffee shop started by Loi Ah Koon, who served coffee, tea, eggs, and toast. Ya Kun International was incorporated in 2001 in Singapore and currently has 32 outlets in Singapore and 27 franchise outlets in other parts of Asia. The overseas outlets are located in Indonesia, Taiwan, Japan, South Korea, Vietnam, and the Philippines. Ya Kun has a family-style work environment and an established "promotion-from-within" policy. There is also a strong emphasis on teamwork, where helping one another is the norm, even between employees across outlets and departments. The top management serve as role models to reinforce this teamwork culture in Ya Kun. The organization also has a very flat structure, where staff feel comfortable approaching their superiors to discuss their problems or sug gestions for improvements. Job openings for the outlet staff are advertised in Chinese and English newspapers, as well as through recruitment notices at their outlets. Applicants who respond to the adver tisements are invited to interview. Applicants go through two rounds of interviews---one with the senior area manager and one with the operations manager. Job applicants are screened primarily for their level of commitment and willingness to work shifts. Other desirable qualities include integrity, diligence, and honesty. Prior expe rience in the food and beverage industry is not essential. Ya Kun believes that if an applicant is committed and willing to learn, the necessary skills to excel in the job can easily be taught. Successful applicants then go through 2 weeks of training and remain on probation for 3 months. Most ofYa Kun Singapore's outlet staff are more than 30 years of age because mature workers generally have bet ter work attitudes and exhibit a higher level ofjob commit ment. Also, the majority of the outlet staff are Singaporeans, with a small...