World Wide Web and Question

Name : ______________________________________________________

NRIC No : ______________________________________________________

Contact No : ___________________ (house) ______________________(mobile)

Instruction

This workbook is based on the information from www.celcom.com.my. Navigate the website using the address given in the link portion. Each question has a different website address and the questions will be based on the respective webpage specified.

You are given 1 ½ hours to complete this assessment. Once completed submit to your respective Trainer / HR personnel.

Each question has 5 parts except for Question 10 which has only 2 parts. Each question is 10 marks. Answers for the question must be written the space given below.

Upon completion this workbook is to be handed over on your first day of Induction to your Trainer.

NOTE:
This booklet is not replaceable; please ensure that this book is returned in good order.

Task A
Question 1
Summary
This section is on postpaid products. This webpage explains in detail on all information that is important in Postpaid.
Link:
http://www.celcom.com.my/celcomexec/index.php http://www.celcom.com.my/biz/ http://www.celcom.com.my/customer_payment_channel.html http://www.celcom.com.my/celcomexec/vas/vas_microsim.php http://www.celcom.com.my/celcomexec/roamingidd/index.php
Question / Tasks
a. List down the plans that Celcom offered.
b. What is the payment options offered for the postpaid customer?
c. What is Micro SIM and what is the difference between standard sim?
d. What is the difference between roaming in other countries and roaming in Japan?
e. What is the type of m-voucher that you can request via SMS?
Candidate’s answer:
a)

b)

c)

d)

e)

Task A
Question 2
Summary
This section is on prepaid products. This webpage explains in detail on all