Violence is a major cause of both mortality and morbidity. The World Health Organization (WHO), the International Council of Nurses (ICN), public services international and the international labor organization have campaigned for nurses to come together and fight workplace violence (International Council of Nurses 2001, p.3). Nurses and health care workers are more exposed to workplace violence. According to the Bureau of Labor Statistics Census of Fatal Occupational injuries, healthcare workers are 16 times more exposed to workplace violence than any other service workers are. Among the healthcare workers, nursing workers are at a greater risk of suffering workplace violence (Bowie 2000, p.7). In developed countries, nursing staff suffer healthcare violence at least once in their professional careers (Smith-Pittman & McKoy 1999, p.5). Globally, nursing remains a profession that command high respect and authority. However, despite the positive perception workplace violence that nurses suffer from is today an occupational health problem (May & Grubbs 2006, p.11). This study highlights the problem of workplace violence suffered by Nurses. A vast body of literature exists on healthcare violence in developed countries however; little research has been done in the area of violence directed at nurses in developing countries. The objective of the study is to gain a full understanding of the workplace violence directed at the nursing staff in the hospital and come up with potential recommendations for the prevention and control of this type of violence.
Workplace Violence Suffered by Nursing Workers at XYZ Hospital Problem Definition
The main problem that this research seeks to address is based on a case study in one of the Known hospitals. For confidentiality purposes, we shall call XYZ. The case represents a questionnaire interview that the researcher carried out while working as nurse manager at XYZ hospital. The Questionnaires were directed mainly at a team of lower-level nurses who deal with patients more often. For purposes of confidentiality, the researcher will make use of the data collected and no individual names will be mentioned. This research paper will focus on internal issues facing nurses with specific examination focusing on aggression. The Hierarchy of Nurses
Source: WHO 2003, p. 2
As a nurse manager, the researcher applied a participative style of leadership in all matters related to decision making. The opinions of the nurses were often taken into consideration in the process of decision-making. However, the final decision was to be made by the researcher. It is because of this leadership style that the nurses were in a position to disclose workplace aggression including those they consider private and confidential.
Out of 594 questionnaires sent, the researcher received 545 responses from a team of 13 advanced practice nurses, 294 charge nurses and, 238 bedside nurses. The majority of the respondents were female and more than half were below 30 years. The results from the questionnaires indicate that more than half of the respondents in the study had suffered verbal abuse. Additional violence identified included sexual harassment and physical abuse. The violence had adverse psychological consequences on the nurses and in turn affected their productivity in the workplace. The most common perpetrators of physical violence and verbal abuse are and coworkers. Nurses young in age and perform their duties in high risk wards for example, operating room, out-patient unit, emergency units, surgical and, medical units are more exposed to workplace violence. Among the types of violence, the results indicate that verbal abuse is the most common. The adverse psychological consequences of violence, in addition to poor relationship between the hospital employees are of concern to...