Workplace Motivation Paper

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PSY 320
Workplace Motivation Paper
What can be done to motivate the employees? How can I increase the productivity of the department? These are just a few of the questions many managers have asked his or herself. People are the most important asset for many organizations today. Without employees to perform a job many organizations and companies would not be able to produce a successful product. The product, however, is not the only part of the company that must be fine-tuned. A company is not truly successful until the company employee's are positively motivated to be productive, highly successful individuals. Motivating employees to meet company productivity standards can often be a challenging task. Being that every person is different, one person may be motivated in a way totally different from the other person. Management is responsible to find that specific motivating factor in each employee. This paper will examine how various motivational strategies affect productivity at Quest Diagnostics, organizational efforts made in an attempt to improve performance and the reaction from the employees.

The Front-end billing department at Quest Diagnostics has a very high demand for productive employees. This department handles the whole initial billing process for the north Florida region. Employees in this department touch the lives of thousands of patients each day. Employees need to work smart and quickly to meet the department production standards. As a way to motivate employees, management implemented an incentive program. This program is based on production levels of each individual team. The team works together to come up with an area for improvement. For example, the Miami team noticed an increase in the amount of requisitions holding due to lack of insurance information. Clearing up a large portion of these requisitions could mean a huge reduction in the amount of money holding. The team collectively decided to reduce the amount of requisitions by 1,000....
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