* Treat employers and superiors with utmost respect.
* Refrain from calling their employers by first names – preferring instead to call them “Mr/Mrs/Miss” and followed with their surname/personal name or simply “Sir/Madam/Boss”. * Practise the “arrive before the boss, leave after the boss” working hours.
* Speaking up about individual efforts to complete a task – even if you did complete the task on your own. It is advisable to say “Mr Pang, I have managed to draft out a comprehensive business proposal with the help of my team”. * Disagreeing with group decisions – even if you did have sound reasons for your decision. It is advisable to adhere to (and practise!) the common “majority wins” approach when trying to reach a consensus. Asian "Face"
* Do not correct your employer/superior's mistakes in public. * Do not question your employer/superior in public.
* Do not disagree with their employer/superior in public. * Do not refuse your employer/superior outright. Employees may publicly comply to unreasonable demands with an agreeable “yes” but the “yes” is often accompanied with signs of non-compliance (“it might be difficult…”). * Do not engage in public display of anger or confrontation against your employer/superiors. Working hours
Many companies in Singapore have moved from 6 days to 5 days per week schedule. This is especially true for MNCs and companies engaged in white collar work. Normal working hours are 40-45 hours per week. However depending on the workload you may end up spending more hours per week. Normally there is half-an-hour to one-hour lunch break. Over-time is not applicable to most of the professional and managerial jobs.
If overtime is applicable to your job, it's one-and-a-half times the basic hourly rate. Pay for time worked on holidays and normal days off is two-and-a-half times the normal rate. If you job is covered under the employment act, an employee cannot be asked to work for more than 12 hours in a day under the Employment Act. Overtime work is limited to 72 hours a month. Multiple Ethnicities - Multiple Cultures
While it may be true that some Singaporeans (especially the younger and more modern ones) may not wholly practise the Singaporean traditional values of group-centredness, respecting hierarchical relationships and preserving “face”, you are strongly advised to learn and understand the behavioral patterns of the Chinese, Indians and Malays of Singapore for one reason: the majority of Singaporeans you will be working still preserve traditional values – regardless of how Westernized they may seem. Chinese Culture
* Perform introductions in order of seniority – even if the junior has a higher rank than the senior. Be sure to practise this when introducing your team to another in future. * Call superiors and employers “Mr/Mrs/Miss” and followed with their surnames. Do ask your colleagues which names they prefer to be called with, and do also clarify which name you prefer to be called with. Malay Culture
* Refrain from close contact with the opposite sex – so absolutely no handshaking, kissing and hugging Malay/Muslim colleagues of the opposite sex. A smile would suffice. * Perform short prayers during office hours. Usually, Muslim workers are allowed to perform their prayers in allocated, private places within the office. These daily prayers normally occur around 1pm and 4pm. On Fridays, male Muslim workers are usually allowed to take longer lunch breaks to observe the congregational prayers at the mosque. * Avoid consuming non-halal products, that is foods and drinks when in the company of your Muslim colleagues. Business Etiquette and Protocol
Etiquette in Singapore
. Business in Singapore is more formal than in many western countries. . There are strict rules of protocol that must be observed.
. The group (company or department) is viewed as more important than the individual. ....
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