Working as a Waitress at Golden Sand Resort and Spa

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QUANG NAM UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES

AN INTERNSHIP REPORT

Title:
Working at a waitress at Golden Sand Resort and Spa
Hoi An - Vietnam

Name: Kieu Thi Thu Le
Class: English K09
Supervisor: Nguyen Thi Tinh Thao . MA

Quang Nam, March 2013
TABLE OF CONTENTDS

A.INTRODUCTION4
I. Reasons for choosing Golden Sand Resort and Spa Hoi An - Viet Nam:4 II. Objectives:5
III. Methodology:5
IV. Results:5
B.CONTENTS6
CHAPTER 1: AN OVERVIEW OF THE COMPANY6
I. Background information of Golden Sand Resort And Spa6
1.1. The formation and development of the resort and spa6
1.2 Location7
1.3 Scale7
1.4 Diagram of organized machinery of the resort:9
1.5 Functions and duties of Golden Sand Resort and Spa9
1.5.1. Functions9
1.5.2. Duties10
1.6. Structure of department of the resort10
1.6.1. Function and duties of each department10
1.6.2. Technical facilities of the resort11
1.7. Advantages and disadvantages of the resort12
1.7.1. Advantages12
1.7.2. Disadvantages12
II. The roles of English in Golden Sand Resort & Spa13
CHAPTER 2: STUDENT’S DETAILED JOB DESCRIPTION13
CHAPTER 3: REFLECTION15
I.Advantages15
II.Disadvantages15
C.CONCLUSION15
I. Summary15
II. Lessons Learned16
III. Suggestions16

AN INTERNSHIP REPORT
A. INTRODUCTION
I. Reasons for choosing Golden Sand Resort and Spa Hoi An - Viet Nam:
Nowadays, English is an international language; it is a general language for business, entertainment, trade, tourism... Among them, English in tourism is very popular; people need to learn English because it helps people all over the world to communicate with each other easily. Moreover, today, population is increasing, socio- economic life change and our country is integrating with the change of the world. So, English has a really important role to develop and improve the socio- economic situations of many countries in the world in general and Viet Nam in particular. And now, tourism is one of the fastest growing economic sectors of Viet Nam. It has a positive economic impact to on our country. Viet Nam is considered a beautiful, peaceful country for many foreign visitors. Hence, that is the reason why Viet Nam is attracting lots of foreigners from all over the world. Among them, Quang Nam province has been considered “one destination with two world cultural heritages” recognized by UNESCO: My Son holy land and Hoi An ancient town. Therefore, it can be said that Quang Nam is a potential and advantage place, especially Hoi An ancient town. Hoi An attracts thousands of English speaking tourists speaking English around the world because it has a beautiful location with hundreds of historical monuments. Coming here, we students can not only enjoy ancient architectures but also improve our English skill. Therefore, I choose Hoi An being a place I will practice in practicum time. I became a trainee waitress trainee in Golden Sand Resort and Spa Hoi An - Viet Nam , a resort with an advantage location. Hence, the number of visitors in Hoi An is very much and increase rapidly. On this occasion, I have the training time at this resort where I choose to practice for six weeks. I see that Golden Sand Resort and Spa Hoi An - Vietnam is a good place to practice my English skills. Every year, the resort welcomes thousands of foreigners and Vietnamese tourists. Many foreign guests come from Western countries, Australia, and their main language is English. Therefore, to serve customers well and efficiently, English is very important in communicating with customers. So I will have many chances to talk and learn more. The resort brings a big manufacture and attracts a large number of foreigners coming...
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