Working Analysis and Customer Relationship of Nationalized Bank

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SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN MASTER OF BUSINESS ADMINISTRATION

Project Report

On

WORKING ANALYSIS & CUSTOMER RELATIONSHIP Of NATIONALIZED BANK

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SUBMITTED BY:
SAPNA JAISWANI_
MBA (2007-2009)

SCHOOL OF MANAGEMENT
LAXMI NARAYAN COLLEGE OF TECHNOLOGY
BHOPAL (M.P.)

SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN MASTER OF BUSINESS ADMINISTRATION

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KOTAK MAHINDRA GROUP
SUMMER TRAININGREPSUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE MASTER OF BUSINESS ADMINISTRATION

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CERTIFICATE OF ORIGIN

This is to certify that Ms.Sapna Jaiswani, a student of Post Graduate Degree in, SCHOOL OF MANAGEMENT LAXMI NARAYAN COLLEGE OF TECHNOLOGY has worked in Kotak Mahindra Bank, under the able guidance and supervision of Ravi Kiran Mandali, designation Branch Manager, Company Kotak Mahindra Bank Limited.

The period for which she was on training was for six weeks, starting from 10th June 2008 to 25th July 2008. This Summer Internship report has the requisite standard for the partial fulfillment the Post Graduate Degree in MASTER OF BUSINESS ADMINISTRATION. To the best of our knowledge no part of this report has been reproduced from any other report and the contents are based on original research.

Dr. S.K. Govil Sapna Jaiswani
Director M.B.A. 2007-09
SOM LNCTSOM LNCT

ACKNOWLEDGEMENT

I express my sincere gratitude to my industry guide Mr.Ravi Kiran Mandali, Branch Manager, Kotak Mahindra Bank, for his able guidance, continuous support and cooperation throughout my project, without which the present work would not have been possible.

I would also like to thank the entire team of Kotak Mahindra Bank, for the constant support and help in the successful completion of my project.

Sapna Jaiswani
(Student)

TABLE OF CONTENTS

➢ STUDENTS DECLARTION
➢ COMPANY CERTIFICATE
➢ CERTIFICATE OF ORIGIN
➢ ACNOWLEDGEMENT

CHAPTER NO.TOPICS. PAGE NO.

1. EXECUTIVE SUMMARY 10-11

2. INTRODUCTION 13-14

3. COMPANY PROFILE 16-25

➢ OVERVIEW OF KOTAK.

➢ PROFILE OF THE ORGANISATION

➢ PROBLEMS OF ORGANISATION

➢ COMPETITION INFORMATION

➢ SWOT ANALYSIS

4 RESEARCH METHODLOGY 27-30

➢ OBJECTIVE & SCOPE OF STUDY

➢ MANAGERIAL USEFULNESS OF THE STUDY

➢ METHODLOGY

➢ LIMITATIONS

5 FINDINGS AND ANALYSIS 32-37

6 RECOMMENDATIONS AND CONCLUSION 39-40

7 ANEXURES 42-45

➢ QUESTIONNAIRE

8. BIBLIOGRAPHY 47

9. CASE STUDY...
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