Workflow Management is the automation of work and business process. It is adopted to streamline existing business procedures, but it is often implemented as a core element of business reengineering activities as it changes the way of working. It's most popular in labour intensive industries where a document, goods or service is delivered through many stages and involve many people. This is why industries such as insurance, banking, legal and cargo logistics are among the pioneers of workflow management.
Workflow management is not a brand new concept, back to the Middle Ages; monks were adopting certain procedures to manage the copying of scripture process. But only until mid 70s, with the rapid development in information technology that people have started to automated business processes. In last 15 years, workflow has evolved from procedural documents to computerized systems, which design the process, assign different levels of authority, track the progress and manage the process.
There are four major types of workflow systems with increasing complexity, namely Production Systems, Messaging Based Administration Systems, Web Based Systems that link up internal and external processes and Integrated Systems that combine various sub-systems. We can see that workflow systems have developed from the linear systems (production and manufacturing) in earlier days to a matrix of systems linking up at various interfaces.
We conducted a mini research with companies in Hong Kong and the UK. The respondents were from publishing, financial, trading and retailing industries. It is found that most respondents have adopted some workflow management systems ranging from a few months to several years. And also, it is very likely that they will continue to use and develop the systems in the future. The major benefits of adopting workflow systems are:
Reduced Operation Cost
Streamlined Business Process
Centralize Control & Decentralized Execution
Standardized systems with flexibility for local customization will be the trend of workflow systems. As we have been more networked' with both internal and external information systems, it is very important each systems adopted are connecting to each other. Workflow systems will form the backbone of various sub-systems. Content
The Workflow Overview
Types of Workflow System
Production Workflow Systems
Messaging-based Workflow Systems
Web-based Workflow Systems
Suite-based Workflow Systems
Origins of Workflow & History
Workflow in the Olden Days
Evolution of Workflow
Electronic Mail & Directories
Project Support Software
BPR & Structured System Design Tools
Relationship with Business Process & Business Process Reengineering
Separation of Workflow Functionality
Commercial Workflow Management System Products
Research of Workflow Application in Different Fields
Compare the Current WfMS Products to the Industry Development
Workflow Management System Apply in Logistic Industry (Hactl)
Community System for Air Cargo (COSAC)
e-Logistics System (HEx)
e-Reception Checklist Services (e-RCL)
Why Should a Business Use Workflow?
The Key Benefits of Workflow
Development & Trend
The Model 10 Years On
Workflow Old Tools...
Please join StudyMode to read the full document