* Attitudes: Relatively stable clusters of feelings, beliefs, and behavioral intentions toward specific objects, people, or institutions. * Work-Related Attitudes: Attitudes relating to any aspect of work or work settings. * Job Satisfaction: Positive or negative attitudes held by individuals toward their jobs.
* Most people are quite satisfied with their jobs.
* Levels of job satisfaction, however, vary by country * Overall levels of satisfaction have been dropping in recent years What kinds of workers tend to be more satisfied?
* White-collar personnel
* Older people
* People with more experience on their jobs
* Men and members of majority groups
Measuring Job Satisfaction
Job Descriptive Index:
* A rating scale for assessing job satisfaction. Individuals respond to this questionnaire by indicating whether or not various adjectives describe aspects of their work.
Minnesota Satisfaction Questionnaire:
* A rating scale for assessing job satisfaction in which people indicate the extent to which they are satisfied with various aspects of their jobs.
Pay Satisfaction Questionnaire:
* A questionnaire designed to assess employees’ level of satisfaction with various aspects of their pay. Critical Incidents Technique
* A procedure for measuring job satisfaction in which employees describe incidents relating to their work that they find especially satisfying or dissatisfying.
* Questioning people in person about their attitudes in order to explore them more deeply. Two-Factor Theory
* A theory of job satisfaction suggesting that satisfaction and dissatisfaction stem from different groups of variables (motivators and hygiene factors, respectively). Value Theory of Satisfaction
* A theory suggesting that job satisfaction depends primarily on the match between the outcomes individuals value in their jobs and their...