Work Force Diversity Study in Restaurant Industry and Its Future Implications
Prof. Sanmath Shetty and Prof. Arvind Burande
The term “workforce diversity” refers to policies and practices that seek to include people within a workforce who are considered to be, in some way, different from those in the prevailing constituency.
Workforce diversity is an integral part of today’s human resource management. Due to advancement in the business and its resource imperative nature, workforce diversity has gained importance. Various organizations make use of work force diversity to suit its industry requirements.
The restaurant business is a fast growing industry in Indian economy, but still it belongs to the unorganized sector. There are various reasons it makes use of workforce diversity such as, change in the surroundings and increase in the diversity of customer base. The diverse workforce helps the restaurants in an effective marketing strategy as well. Similarly restaurants have to face problems due to local pressures against diversity.
Migration of the skilled workforce from the rural areas to cities like Pune, and the cheaper wages that these workforce demand may be one of the reasons for the restaurants to employ these workers. Also shortage of skilled workers is threatening to hamper the growth of restaurants. Thus, we have to ascertain whether this diversity is because it is required by the business or whether it is done due to lack of choice. These factors are important because it tends to affect the future of the industry.
Through this study, the researchers aim to-
To determine the advantages and disadvantages of maintaining a diverse workforce.
To verify, whether workforce diversity is maintained by choice or by force.
To find solutions to the problems faced, detrimental for the future of the industry.
Generally speaking, the term “Workforce Diversity” refers to policies and practices that seek to include people within a workforce who are considered to be, in some way, different from those in the prevailing constituency. Today, at the beginning of the 21st century, the world is submerged in a wide range of demographic trends which have the potential to radically change the demographic, cultural and ethical mixture of the population in many countries within just a few decades.
Top managers often say that their company's people are their most important asset. In a tight job market and a global economy a company that puts people first - regardless of their race, religion, Gender, age, sexual preferences or physical disability wins.
Companies, especially big multinational players which have to deal with these changes, are continuously forced to react becoming resource imperative in nature. Employees, once a homogenous group in many countries, are increasingly diverse and need to be integrated within and into working environments. Diversity can present an immense source of opportunities but it can also mean the opposite, a big threat.
Diversity management is a managerial approach in response to these trends and can help companies to effectively and efficiently manage their personnel diversity, i.e. personnel made up of diverse and multifaceted people.
Promoting workforce diversity is a process that takes place in many stages and on many levels. It requires HR professionals first to recruit a competent and qualified staff, then to accommodate individual needs within the context of the work team and the organization.
WORK FORCE DIVERSITY IN THE RESTAURANT BUSINESS
A restaurant prepares and serves food, drink and dessert to customers in return for money. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services. Restaurants vary greatly in...