By: Robin Green
Professor Harry Mamaux
January 29, 2012
In the case of “A New Work Ethic”, James Sheehy, a human resources manager working undercover at a fast-food restaurant, describes the work ethics of the current generation of workers in the following manor: 1. having contempt for customers;
2. having indifference to quality and service;
3. having unrealistic expectations; and
4. having a get-away-with-what-you-can attitude.
1. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. The attitude of the employees does not surprise me at all. I’m even inclined to believe that it is worse now than when I was a teenager. Even then this nonchalant attitude towards work was evident where I worked as a teenager. I remember that most of the employees, even the managers, were no more than 23-25 years of age, maybe younger. Being only 16, I thought it was cool to work with people so young; after all I got enough hassle from my mother, I didn’t need it from some old man (or woman) set out to make my life miserable for a few dollars a week. I also remember that directly across the street was a recreation room with a few pool tables that the employees would frequent; even while they were supposed to be working. Employees would slip away when business was slow for a quick game, since it was across the street they could easily observe when their services were needed. They would then slip around the back giving the impression that they were taking out garbage or coming from the restroom. Their customer service skills also left a lot to be desired, the same that I have experienced at some of the area restaurants from some of the younger students. Decreasing portions and skipping condiments were the norm especially for those customers that took their food to go. 2. Explain the implications of the work ethic Sheehy describes for the future of American business....