Work Ethics

Topics: Customer, Customer experience, Customer service Pages: 29 (9408 words) Published: February 3, 2013
A good employee takes responsibilities for his tasks and completes them well. He recognizes that the contributions of each employee are important to the success of the company, and he wants to do his part to help the company succeed. Employees with a strong work ethic are willing to go above and beyond the responsibilities of their jobs to do the best work they can.

Everyone likes co-workers with positive attitudes and who are pleasant to be around. A good employee is pleasant to everyone she comes in contact with and shows respect to all of her co-workers. This makes her approachable and easy to work with. People want to work with this employee, because they know their ideas will be acknowledged with respect, making them feel good about themselves. Sponsored Links

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* A good employee shows up on time everyday--both in the morning and after lunch. On the rare occasion that something comes up, he calls his boss to let the boss know he will be late. This shows that the employee values his job and respects his boss. study
Honesty and Integrity
Professionals exhibit qualities such as honesty and integrity. They keep their word, and they can be trusted implicitly because of this. They never compromise theirvalues, and will do the right thing, even when it means taking a harder road. More than this, true professionals are humble – if a project or job falls outside their scope of expertise, they're not afraid to admit this. They immediately ask for help when they need it, and they're willing to learn from others

to ndi pa They also stay professional under pressure.
For instance, imagine a customer service employee who's faced with an irate customer. Instead of getting upset or angry in return, the employee exhibits true professionalism by maintaining a calm, business-like demeanor, and by doing everything that she can to make the situation right. Genuine professionals show respect for the people around them, no matter what their role or situation. They exhibit a high degree of emotional intelligence (EI) by considering the emotions and needs of others, and they don't let a bad day impact how they interact with colleagues or clients. Why Managers Should Care about Employee Loyalty  The long-term success of any company depends heavily upon the quality and loyalty of its people. Yet, when times are tough, employers often lay off employees to reduce costs, which has a direct effect on customer satisfaction and loyalty.  The landmark Ipsos Loyalty Study, the largest study of loyalty ever conducted, found less than 30 percent of US employees say they are loyal to their company. Only about 25 percent of US employees think their employer has earned their loyalty. The long-term success of any company depends heavily upon the quality and loyalty of its people. Few corporate executives would disagree with this idea conceptually. But it is also true that most treat the economic value of employees in enhancing customer relationships and company profits as "soft" numbers, unlike the "hard" numbers they use to manage their operations, such as the cost of labor. Why Managers Should Care about

Employee Loyalty
by Timothy Keiningham and Lerzan Aksoy
Satisfied Customers Are Not Enough: How to Build Real Loyalty An Interview with Michael Lowenstein of Harris Interactive Loyalty. Originally published April 2008. Michael Lowenstein, VP and senior consultant at Harris Interactive Loyalty, has made some groundbreaking discoveries concerning the links among customer experience, customer satisfaction, and customer loyalty, one of which is this: Positive customer experience with employees at your company has a...
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