Work Designs for the Hilton Group of Hotels & the Lalit Group of Hotels

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  • Topic: Hilton Worldwide, Hotel, Hampton Inn
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Work Designs for

The HILTON Group of Hotels & the LALIT Group of Hotels.

INTRODUCTION

The base of the analysis was to compare and contrast the traditional and modern work approach of organisations. After hours of brainstorming sessions, the group decided to compare the universally acclaimed Hilton group of hotels to one of the India’s best , Lalit group of hotels.

The task was to relate which group of hotels adheres to which of the above mentioned work designs and to conclude with a principle that is more likely to be durable in the current scenario.

The factors considered for analysis are,
1. The Organisational Structure
2. The Management Strategy

3. Cost of facilities

4. Multi Culturism

LALIT GROUP:

Bharat Hotels Limited (Lalit group now since 2008) is known as India’s largest privately owned hotel company and also the fastest growing hospitality group. Headquartered in New Delhi, the company started its first hotel in 1988 under the dynamic leadership of Founder Chairman Mr Lalit Suri.

The Group which has 17 luxurious hotels, 3600 rooms in the five-star deluxe segment - Eight Operating hotels and nine under development.[1]

Associations with,
Holiday Inn Hotels (opening Asia-Pacific’s first Crowne Plaza Hotel), InterContinental Hotels Group - IHG.

Vision - 1.To be the preferred choice of Indian and International customers.

2. To be rated as number one for products, people and profits.

3. To be acknowledged as caring, creative and courageous organisation

Core Values - Integrity and Honesty, Respect for individual, Devotion to duty, minimised wastage and interactive yet responsible communication [2].

HILTON GROUP

Hilton Hotels Corporation is a global hospitality company which is owned by the Blackstone Group, a private equity firm. As of July 2011 Hilton brands encompass 3,750 hotels with over 600,000 rooms in 84 countries. Hilton is ranked as the 36th largest private company in the United States by Forbes.

The company owns, manages, and franchises a portfolio of brands like, Waldorf Astoria Hotels and Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn and Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. [3]

Mission - To be the preeminent global hospitality company the first choice of guests, team members, and owners’ alike.

Vision - To fill the earth with the light and warmth of hospitality.

Core value - Hospitality, integrity, leadership, Team-work, and ownership.[4]

ORGANISATIONAL STRUCTURE

The Organisational structure of the Lalit group follows a fixed mechanistic structure starting from the Chairperson(managing director) to the board of executive directors, senior vice president, Vice president and the company secretary[5].

[pic]

Note: The Lalit group of hotels is a family run organisation hence all the top level management executives are members of the Suri family .

The Organisational Structure of Hilton Group follows a matrix structure starting from chief executive officer to the strategy and treasurer, band and commercial service, architecture design and construction, CFO, legal, HR, operation and development, Hilton grand vacation, and communication. [2]

[pic]

Note: Many of Hilton’s properties are franchised to independent operators and companies. The Hampton Inn brand is virtually 100% franchised with the minor exception of a few properties that are corporate managed for various reasons. Thus, it is clear the Hilton group follows a modern work model because they franchise their properties to external organisations which is not done by the Lalit group.

BUSINESS MODEL – HILTON GROUP [6]

[pic]

MULTI-CULTURISM

No evidence of multiculturism found in the top level management levels in case of the Lalit group of hotels...
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