Work Culture in Bpo

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INSPIRES

EQUALITY
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Good Practice Guide

Equal Opportunities Company

Warsaw 2007

�is publication has been prepared as part of the Gender Index Project, financed in part by the European Social Fund – EQUAL Community Initiative Programme. �e opinions presented do not necessarily reflect the official position of the United Nations, any countries currently represented as part of the United Nations Development Programme Executive Board or any European Union member states. Copyright © Passages may be quoted provided that the source is acknowledged: �e “Equal Opportunities Company” Good Practice Guide, Gender Index, UNDP, EQUAL, 2007. Any questions or comments concerning this publication should be directed to the publisher: United Nations Development Programme in Poland ul. Langiewicza 31, 02–071 Warszawa, Poland Phone: +48 22 825 92 25 Fax: +48 22 825 49 58 www.undp.org.pl Coordinators: Paulina Kaczmarek, Elwira Gross-Gołacka Consultants: Beata Balińska, Marcin Budzewski, Magdalena Gryszko, Marta Rawłuszko Reviewers: Monika Kostera, Aleksy Pocztowski Translation: Barbara Przybylska, Joanna Kwiatowska Copy Editor: Ewa Bem Photos: Zbyszek Kość �e cover illustration has been inspired by the UNFPA poster entitled “Equality Empowers,” created in 2005 by Real Design Associates/NY. Layout: rzeczyobrazkowe.pl

Warsaw 2007 ISBN: 978-83-917047-4-5 Electronic version of the guide is available from:

www.genderindex.pl

2

Table of Contents

5 6 9 14 27
28 32 40 49 52 62 66

Foreword
Anna Darska

Introduction
Paulina Kaczmarek

Equal employment opportunities and diversity management
Marta Rawłuszko

Gender Equality Step By Step
Georgina Brown

Good Practices
Marcin Budzewski, Elwira Gross-Gołacka, Paulina Kaczmarek Ethical norms Employee recruitment Employee development Compensation policies Work-life balance Counteracting sexual harassment and mobbing Other measures promoting gender equality

70 74 76

Is your company an “equal opportunities company”? – survey Elwira Gross-Gołacka

Index of companies and good practices Company profiles

3

�e guide which you are now holding is something more than simply the first such publication in Poland, presenting the solutions that can be implemented in order to most effectively bring about and guarantee gender equality in the workplace. We hope that you will draw on the ideas presented here in order to develop the human potential of your organization, while also playing a part in bringing about positive social change. Corporate responsibility is what makes positive social change possible and corporate involvement in promoting gender equality is key not only to the development of organizations and companies, but also to development on a world-wide scale. Studies and other undertakings carried out by the United Nations Development Programme (UNDP) illustrate that gender equality, defined not only in terms of respect for basic human rights, but also as women’s and men’s guaranteed equal access to all social goods and services, is necessary for continuous socioeconomic development and the fostering of peaceful global relations. Respect for the equal rights of women has been included as one of the conditions necessary for the achievement of the UN Millennium Development Goals, which are quantifiable criteria set forth for the improvement of the quality of life on a global scale by the year 2015, agreed upon in the year 2000 by all the UN member states. In Poland, the UNDP and its local partners have been working towards meeting those goals through the EQUAL Community Initiative, by implementing model solutions designed to help marginalized groups enter the job market. �e Gender Index Project and the resulting publication of the “Equal Opportunities Company” Good Practice Guide have been a part of these efforts....
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