Wlamart Case Study

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Overview and Problem identification: Even though revenues grew from $1.65B to $25B from 1984 to 2000 while generating a 27% annual return, Disney's growth rate after the end of 2000 was well below 20% as Eisner began diversifying business lines to include cruise ships, theme parks and broadcasting cable operations. As a result, Disney's ever growing number of businesses raises the question if Disney still has a coherent strategy for its business mix given its 20% expected growth rate may not make sense given increasing competition across all its business. It is believed that Disney may have become too large for Eisner's management style which ultimately runs by a single person as well.

Analysis in brief: Walt Disney uses a related diversification strategy to create economies of scope through operational and corporate relatedness. Within the firm’s Studio Entertainment business, for example, Disney can gain economies of scope by sharing activities among its different movie distribution companies such as Touchstone Pictures, Hollywood Pictures, and Dimension Films. Broad and deep knowledge about its customers is a capability on which Disney relies to develop corporate-level core competencies in terms of advertising and marketing. With these competencies, Disney is able to create economies of scope through corporate relatedness as it cross-sells products that are highlighted in its movies through the distribution channels that are part of its Parks and Resorts and Consumer Products businesses. Thus, characters created in movies become figures that are marketed through Disney’s retail stores (part of the Consumer Products business). In addition, themes established in movies become the source of new rides in the firm’s theme parks, which are part of the Parks and Resorts business and provide themes for clothing and other retail products.

When Eisner took helm of the company in 1984, his goal was to maximize shareholder wealth through an annual revenue target...
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