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Effectiveness of Training and Development programmes
Wipro consumer care limited, Tumkur
A dissertation submitted in partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION

(Reg. No: 07XWCM6011)



I hereby declare that the internship training report entitled, “Effectiveness of Training and Development programmes at Wipro consumer care limited Tumkur , submitted for the Degree of Master of Business Administration is my original work and the report has not formed the basis for the award of any degree, diploma, associate ship, fellowship or similar other titles. It has not been submitted to any other University or Institution for the award of any degree or diploma.

Place :BangaloreSignature of the Student
Date: Archana.s
(Reg. No: 07XWCM6011)


I thank Almighty for giving me the courage, enthusiasm and perseverance to handle the research work.

At the very outset, I would like to take the privilege of thank Dr.Ravindranath V Badi Director, Prof.R.K.Saxena Principal, Sambhram Academy of Management Studies, Bangalore, for his co-operation and suggestions to carry out my internship training report.

My sincere thanks and gratitude to Human Resource Manager Mr. M.Satheesh who guided and permitted to do the project at Wipro consumer care Limited.

It is with the real pleasure that, I record my indebtedness to my Guide,Dr.Ravindranath.v.Badi Director, Dept. of Management Studies, Sambhram Academy of Management Studies, for his kind initiative, counsel, guidance and pursuance during the preparation of this report.

Finally, I express my sincere thanks to everybody without whose ideas and help, it’d have ever been possible in completing the report.

Place:BangaloreSignature of the Student
Date: Archana.s
(Reg. No: 06XWCM6011)

table of CONTENTS

Chapter| Contents| Page No.|
| AcknowledgementList of tables| |
1| Introduction| 1-18|
2| Review of Literature| 19-20|
3| Research Design| 21-23|
4| Company Profile| 24-34|
5| Analysis and interpretation of data| 35-72|
6| Summary of Findings, Conclusion and Suggestions| 73-78| | Bibliography| 79|
| Annexure| 80-86|

| List of tables| Pg.No|
Table 1:| Table showing number of respondents attended training programs in the organization| 35| Table 2:| Table showing the duration of the Training Programme is sufficient| 37| Table 3:| Table showing training programs help to increase productivity.| 39| Table 4:| Table Showing respondents opinion organization has a full-fledged training department, which fulfills the training needs of all the employees in the most desirable manner.| 41| Table 5:| Table showing the training programme will improve the performance of workers in their Actual work.| 43| Table 6:| Table showing the kind of training programmes preferred by the respondents. | 45| Table 7:| Table showing the training programmes were related to.| 47| Table 8:| Table showing the facilities provided by the company during the training period| 49| Table 9:| Table showing respondents opinion about openness of the trainers to the ideas of trainers.| 51| Table 10:| Table showing the training programmes benefited in different ways.| 53| Table 11:| Table showing no. of respondents satisfied with the Training Programmes being conducted during the year| 55| Table 12:| Table Showing respondents opinion about the ability of the training programme in reducing job dissatisfaction and complaints.| 57| Table 13:| Table showing the...