University of Phoenix
Winco’s possible new business ideas.
“Clearly define the two requirements you selected in this week’s activity.”
Winco Foods is a Bulk store. It has a variety of selection of items that consumers can find in grocery store. Most of the items in the store are in bulk that can save the consumer money. Winco is like Costco but the best part is that a customer does not need a membership that consumers pay for monthly. After checking out Winco’s website there is a few changes that could change the whole look of the website and feel. The first thing the website could use is a way to have real-time customer support. Currently Winco’s website lets consumers e-mail with comments and concerns and promise to get back to the consumer within 96 hours or less. This is sometimes not enough. Also the website could use m-business capabilities. With this a mobile device can receive coupons, deals, and more through an application.
“Explain the rationale for your selection.”
If Winco would have a real-time customer support it would make it easy for customers to ask questions and to find if certain item’s are in stock. This is a great idea for consumers who do not have the ability to go to the store anytime to check, for example the disabled or consumers without a vehicle, and they ask friends or family to take them to the store. The real-time customer support can also be for those customers that pre-ordered something, and they can either call the store or check online via real-time customer support. Winco could also use this in combination with customers able to order online. For example the customer is in need of a birthday cake and do not have the time to drive to the store to see if that is possible he/she could easily talk to an agent online who can either direct customers to the right department (given the bakery department direct phone line number) or help with given the answer if able. The other... [continues]
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