1. COMPANY BACKGROUND AND OVERVIEW
The student acquired work related learning at Wenhau Services on the 1st of August 2012. On the first day at work the student was a bit nervous because she had never experience the working environment before. However after meeting and interacting with some of the staff who were friendly I soon felt welcome and settled in very well. The student worked for 2 weeks in the Victoria Falls office and then an opportunity arose at the Headquarters of Wenhau Services in Harare. A meeting was conducted to introduce the student to the staff members. My duties and responsibilities were outlined in this meeting. The Managing Director Mr. Wengayi Nhau who is the head of the Touring Department assigned Miss Faith Maponga as my supervisor to whom I would report all my daily activities. This report will serve to outline my activities and encounters at the Travel Company. 1.2COMPANY HISTORY
Wenhau Services Private Limited was established in November 2001 as a Tour and Safari Operator as well as a travel agency in Victoria Falls. It started off with one vehicle a Nissan Sunny that it used for transfers to and from the airport and with a staff compliment of two (2) a driver and a consultant with the two directors spearheading the operation. With a lot of hard work from the team`s vast marketing, the company grew and bought a Toyota Estima 7 seater in 2003. The hard work paid back immensely and the office got busy calling for an increase in the staff compliment which then went up to four (4) with two drivers and two consultants with the directors still spearheading the operation. In 2005 a branch was opened in Livingstone Zambia with the offices situated at No.10 Mosi Oa Tunya Building. Before then all Zambia operations were done by Safari Par Excellence a company that Wenhau services had developed a relationship with. With the companies growing capacity there came a time when it was able to start their own operation in Zambia. The Livingstone branch started off with a staff compliment of two with one drive/guide and one consultant/guide. This operation is still running to date with a staff compliment of 4 and a fleet of three vehicles i.e. 2 x 7 seater Toyota Estima and 1 x 22 seater coaster. Since then the company has grown and earned the reputation of being one of the most reputable tour operating companies in the region. The company is family owned business, hence its attention to detail. All its clients are given the personal touch which gives them a very memorable trip and as it believes in the word of mouth, clients will spread news of the good service to the world and will therefore enjoy repeated visits and referred business. Other related companies, Wenhau Safaris and Premdest Africa have a wealth of experience in property management, ground and aviation logistics services and entertainment products and services in Zimbabwe, Zambia and South Africa. The company owns an array of current and well maintained vehicles and office equipment as well as a good pool of experienced personnel with at least fifteen years of experience in the industry and are all directly involved and committed to providing unrivaled service to guests and partners in the tourism industry. Wenhau Services is a member of Zimbabwe Tourism Authority (ZTA), Safari Operators Association of Zimbabwe (SOAZ) and Hospitality Association of Zimbabwe (HAZ). Hard work has enabled Wenhau services to their standing in the tourism industry today.
Its vision is to grow and be among the best tour operators in Zimbabwe. With the growing demand of such services only the sky is the limit. It is also its aim to provide such services to the less privileged members of the society by making its products and services as affordable as possible. Wenhau services also intends to extend its services to the area of accommodation and to this effect they have purchased land in Victoria Falls and Hwange for its medium to long term...