Whole Foods Market and Interpersonal Communication

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Discuss how the basic interpersonal communication model that is presented in Figure 8.1 can be applied to the impersonal nature of an online forum. Interpersonal communication is communications between two or more people in an organization. The skills needed for successful communication in the workplace include reading, listening, managing and interpreting information, and serving clients. The basic interpersonal communication model that is presented in Figure 8.1 can be applied to impersonal nature of an online forum by following the same principle that an individual would in the workplace, the only difference is instead of communicating face to face you will be communicating electronically in an online forum. In interpersonal communication there is the communicator, the message, the receiver, perceptual screens and feedback. In an impersonal nature of an online forum the same method applies. For example, skillful interpersonal communication involves basic conversational language skills including listening and speaking abilities, a basic understanding of how personalities and cultures effect communication, an understanding of your own personality, culture, and preferences, and knowledge of conflict prevention techniques. An individual can apply these same guidelines in an online forum. Instead of listening and speaking abilities like an individual would follow through interpersonal communication, the individual would use correct grammar and punctuation. How does defensive communication enter into this case? Defensive communication can be defined as communication that can be aggressive, attacking, and angry, or passive and withdrawing. Defensive communication enters into this case through John Mackey, CEO of Whole Foods Market. He continuously displays communication that is...
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