A nurse’s ability to communicate increases throughout their careers, proving that communication is an ongoing learning experience, which cannot be taught (Basavanthappa 2003). The relevant skills must be acquired through practice; it is learnt through making mistakes and discovering which techniques and choices work best. As such this assignment will include a reflection of a personal experience during clinical placement, of communication difficulty and how it was resolved. To maintain confidentiality; the patients within my reflective section will adopt pseudonyms (NMC 2008). I took other full sentence out To add a theoretical dimension to my analysis, Gibbs model of reflection (Gibb’s 1988, appendix 1) will be used to structure the discussion.
This will all be evaluated in a final conclusion with recommendations for future practice.
WHY IS COMMUNICATION IMPORTANT IN NURSING?
As a whole, ‘communication’ is an elusive word and difficult to define. Pathak (2006) explains that it not only involves speaking but also entails body movement, facial expression (kinesics) and verbal sources. It is stated in published literature such as (Blazer Riley, 2004; Ellis, 2003) that the process of communication is shared between two or more people; made up of a sender, a receiver and a message. This is better known as the process of communication (Chant et al, 2002) in the transmission of communication, interpersonally. Verbal and non-verbal symbols are encoded by the sender to determine the message they want to purport. The perception of the receiver coincides with the channels of communication; messages, through means of nonverbal and verbal communication are decoded by the receiver in order to understand and make sense of the message (Arnold, 2003).
Newman (2003) states that communication informs us of feelings about the sender, as well as about the content of the message influence how the message is received and interpreted. Newman explains that when the sender is communicating, they can influence the positivity of the receivers response by the emotion sent in their own message, which with regard to verbal communication, will be done with use of pitch and tone.
Furthermore, Chant et al (2002) establishes that communication skills are formed through the basis of the channel of communication. For example, whilst interacting with Mr. Adams, the Student Nurse and the client play both of the roles (Sender and receiver), alternating in their adopted roles. This evidence clearly indicates that the channel of communication is a constant cycle, for both persons involved. The ‘circular transactional model of communication’ (Arnold 2003) considers the relationship of the professional and the client, as well as the context of the messages being sent in through channels of communication. At any point in interpersonal communications, (either verbal or non-verbal) thoughts and feelings are both sent and received (Blazer Riley, 2008).
Verbal communication entails the ability to communicate through spoken message; communication in its simplest form. There are many positives and negatives to inferences of verbal communication. The ability to communicate verbally is simple, but the way in which things are said can be open to interpretation and subjective understanding or misunderstanding. This can be also be...