Ways in Which Technology Has Positively Influenced Communication

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TABLE OF CONTENTS

1. INTRODUCTION

There have been several advances and technology today. This has brought about the creation of Wi-fi, Bluetooth, TiVo, iPod, Podcast, blog, vlog (video web log), wiki, GPS and smart phone. Almost everyday brings about the introduction of new technology terms to be used in the world today. Wireless technology and tiny high capacity computer chips enable fast, on-the-go communication. Talking on the phone, using internet and e-mail connections has enabled communication.

Communication is the process in which a sender creates and encodes a message. The sender then chooses the appropriate channel in which to send the message to the receiver. On receiving the message, the receiver then decodes the sent message and tries to make sense of it. This is a continuous process but perfect congruence is never achieved. Technology used in business communication includes wireless and internet communication, videoconferencing, intranet, cell phones and telephones, email, teleconferencing, fax and electronic bulletin boards.

Major technology trends affect business communication such as portability, specialization and selectivity. These trends increase the consumer’s control of what, when, where and how they send and receive messages. In addition, technology brings new ways of working and collaborating with different people in an organization. Despite the several advantages brought by the use of technology in business, there are several legal considerations and drawbacks brought by the use of each technology. 2. TECHNOLOGY AND BUSINESS COMMUNICATION

2.1 TELEPHONES, CELL PHONES AND VOICEMAIL
This is the first point of contact that one has with an organization. It is therefore important for organizations to create an image of themselves over the telephone that is friendly, helpful and efficient. Today, cell phones are widely used in business. There are several legal and ethical issues pertinent to the use of telephones, cell phones and other mobile devices. Issues center on the use of these devices in a manner that respects the rights, safety and privacy of others.

Today, many organizations now have voice messaging systems. These allow each member of staff who is on the system to access a personal mailbox in which others may leave messages and to leave messages in colleagues’ mailboxes. Some systems automatically re-route unanswered calls to a voice mailbox.

Legislatures have considered laws restricting the use of cell phones in automobiles citing the danger of driver distraction during cell phone conversations. Some laws have emerged from the banning of cell phone usage, but some countries still have non. Although talking on the cell phone does not break the law, such an action can result in legal suits against the company if the employee is found using the phone while driving and contributes to an accident. It is paramount for employers to take notice of this if employees conduct business by phone while driving a car.

According to Gavre, M.W (2001), A brokerage firm paid more than $500,000 to settle a wrongful death lawsuit. A motorcyclist died in an accident when the stockbroker died in the accident while picking up a dropped phone. Employers may consider banning the use of cell phone while driving on company time, cars, or requiring hands-free cell phones. If all these measures are put into place, there are several ways in which telephones, cell phones and voicemail systems can positively influence communication. They include:

2.1.1 Control
The use of cell phones has allowed for better control of business transactions. This is because a employees can transact business anywhere. This has become beneficial for organizations that deal in marketing, public relations, sales and advertising. It is also beneficial to the employer because it has enabled for constant communication between employees and employers. This has led to reduced errors due to employees being able to constantly...
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