Waste within a process is a systemic flaw. Waste is using resources – be it labor, materials, or equipment – over and above what is required to produce the service or product defined by our customers. Ultimately, if our customer/client does not need or would not pay for it, it is waste. It is of no value to the customer/client.
Recognizing waste leads to identifying the root cause of problems. All non-valued activity can be categorized into the 8 wastes below. Examples are given for each category.
▪ Overproduction and early production – producing more than the customer has asked for or providing unordered materials/products/services ➢ Generating more information than the customer needs right ➢ Generating more information than the next process needs ➢ Providing a service the customer is not ready for/unable to use at this time ➢ Creating reports that no one reads
➢ Making extra copies
➢ Duplicate data sources
▪ Idle time created when material, information, people, or equipment is not ready – time when no value is added to the product/service. ➢ Waiting for the system to come back up
➢ Waiting for a handed-off file to come back ➢ Waiting for customer response
➢ Waiting for copy machine
➢ Waiting for faxes
➢ Waiting for reviews or approvals
➢ Excessive Login or response times
➢ Waiting for hard copy printouts
▪ Movement of information, people, or materials that does not add value ➢ Retrieving or storing files
➢ Carrying documents to and from shared equipment ➢...