Walt-Disney World Internship Report
Macau University of Science and Technology Faculty of International Tourism
Internship Report
“Dreams Come True” Exploration in Disney
Student Name: Student Number: Internship Sponsor:
Li, Danping 0609853G-B111-0073 The Walt Disney World Resort
Internship Duration: Aug, 10th, 2008 ~ Jan, 16th, 2009 Submission Date: Apr, 30th, 2009
Brief Description of My Internship
Fantastic memories of 169 days living in America, almost six months working in Walt Disney World offers an unforgettable experience in my personal life and has great influence in my future professional life. Transferred from an elegant café in Grand Floridian Resort & Spa to a crazy busy character buffet restaurant in Contemporary Resort provides me an opportunity to work in hotels with different styles. At the macro level, it enlarges my theoretical knowledge of many aspects such as Organizational Culture, Human Resource Management, and Service Management. At the micro level, it offers me the chances to apply the theoretical knowledge into practices such as how to work effectively with my co-workers from all over the world (with diverse culture), how to deal with complain from the guests and how to create the surprising atmosphere by making magic moment for the guests. Being a seater in those two restaurants is not easy. Actually I have to do lots of side works such as preparing the crayon and coloring sheet for the kids, folding the napkin and placing the silver-wear in the right position of every table before the restaurant opens. When I greet the guests, I make a sincere smile to them and say “Hi, folks. How are you doing?” Sometimes when I see a guest with bad mood, I will praise her nice dress, his cool suit or talk to the kids with dramatic tone. Especially when I work in Chef Mickey’s buffet restaurant, on the way to the table, I have to introduce the five classic characters and every section of the buffet line to the guests. When we arrive at the table, I have to pull out at
Internship Report
“Dreams Come True” Exploration in Disney
Student Name: Student Number: Internship Sponsor:
Li, Danping 0609853G-B111-0073 The Walt Disney World Resort
Internship Duration: Aug, 10th, 2008 ~ Jan, 16th, 2009 Submission Date: Apr, 30th, 2009
Brief Description of My Internship
Fantastic memories of 169 days living in America, almost six months working in Walt Disney World offers an unforgettable experience in my personal life and has great influence in my future professional life. Transferred from an elegant café in Grand Floridian Resort & Spa to a crazy busy character buffet restaurant in Contemporary Resort provides me an opportunity to work in hotels with different styles. At the macro level, it enlarges my theoretical knowledge of many aspects such as Organizational Culture, Human Resource Management, and Service Management. At the micro level, it offers me the chances to apply the theoretical knowledge into practices such as how to work effectively with my co-workers from all over the world (with diverse culture), how to deal with complain from the guests and how to create the surprising atmosphere by making magic moment for the guests. Being a seater in those two restaurants is not easy. Actually I have to do lots of side works such as preparing the crayon and coloring sheet for the kids, folding the napkin and placing the silver-wear in the right position of every table before the restaurant opens. When I greet the guests, I make a sincere smile to them and say “Hi, folks. How are you doing?” Sometimes when I see a guest with bad mood, I will praise her nice dress, his cool suit or talk to the kids with dramatic tone. Especially when I work in Chef Mickey’s buffet restaurant, on the way to the table, I have to introduce the five classic characters and every section of the buffet line to the guests. When we arrive at the table, I have to pull out at