Walmart Total Quality Management

Topics: Wal-Mart, Sam Walton, S. Robson Walton Pages: 5 (607 words) Published: August 15, 2015
Total Quality Management
Featuring Wal­Mart

Matthew Piga
MGT332

Total Quality Management
• Total Quality
Management is
defined as a goal
that is set by
management for
long term success in
customer
satisfaction.

Wal-Mart Founded
• Wal-Mart, a multinational retail corporation,
was founded by a man named Sam Walton in
1962.
• This corporation is considered the largest
discounted retailer in the entire world.
• The very first Wal-Mart store opened in
Rogers, Arkansas on July 2, 1962.

Expanding Corporation
• Within only five years of
opening the first Wal-Mart,
the company was already
operating over two dozen
stores, as well as bringing in
over twelve million dollars
just in sales.
• In mid 1970s, Wal-Mart was
expanding quickly and had
already opened fifty-one
stores along with bring in
over seventy-eight million
dollars in sales.

Changes to Succeed
• In 1983, Walton introduced
the grand opening of Sam’s
Club which is similar to
Wal-Mart, except they sell
food and perishable and
items in bulk to attract
those who shop in large
quantities.

• In 1988, the first
Wal-Mart
Superstore opened
in Washington,
Montana. Wal-Mart
Superstore offered
additional products
and services, such
as groceries and
an auto center.

Growth, Expansion, &
Convenience
• Wal-Mart expanded outside of the United
States by opening stores in Canada in
1994.
• Wal-Mart expanded outside of North
America in 1996 and 1999 by opening
stores in China and the United Kingdom.
• In 2000, Wal-Mart founded their online
website (www.walmart.com) where
customers could order and have items
delivered to their home or to their local
store.

Problems & Issues
• One of Wal-Mart’s main issues was
customer convenience and being
able to satisfy their customers.
• Customers of Wal-Mart would have to
stand in long lines due to a certain
amount of registers being open at a
time.

Solutions to Customer Convenience
• Wal-Mart created
their online website
to make purchasing
more convenient
and much easier.
• When making a
purchase on the
website, customers
have the option to
receive their items
either delivered
right to their home
or to their closest
Wal-Mart store.

Solutions cont’d
• Wal-Mart introduced
self-checkout lines in
order to save
customers’ time, as
well as keep the
customers satisfied
and leave them
wanting to return to
make more purchases.

• Wal-Mart also introduced
their “price matching”
approach for customer
convenience. Price
matching is giving the
lowest price that the item is
listed for, no matter what
other store it may be
cheaper in.

Growth & Statistics

Beneficial Choices
• Wal-Mart introduced stores such
as Wal-Mart Superstore and Sam’s
Club which benefited those who
shop in large quantities, like
convenience store owners.
• Both stores sell items in bulk
which makes it much easier for
customers to buy everything they
need.
• Now there is no need to make
multiple trips to different stores
for items since these stores sell
everything you could ever need.

My Opinion
Wal-Mart has made
choices that benefit
their customers as
well as the company
itself.

They will continue to
grow and become
more successful with
new ideas and
creations for customer
convenience.

This corporation will
continue to progress and
become very successful in
the near future.

Sources
• "Experience Walmart's History." Experience
Walmart's History. N.p., n.d. Web. 20 June 2015.
• "Walmart Saves Families Time and Money this
Back-to-School Season." PR NewswireJul 19 2011.
ProQuest. Web. 6 June 2015.
• "Wal-Mart Stores, Inc.; Researchers Submit
Patent Application, "System and Method for
Dispensing and Purchasing Fuel", for Approval."
Politics & Government Week (2015): 12755.
ProQuest. Web. 6 June 2015.
• "Wal-Mart Tests Online Price Match." Los Angeles
TimesOct 31 2014. ProQuest. Web. 6 June 2015....
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