Waiters on Wheels

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TABLE OF CONTENT

TABLE OF CONTENT 1

ACKNOWLEDGEMENT2

CHAPTER 1 INTRODUCTION3
1.1 Project Background3
1.2 Logical Assumption6
1.3 Project Objective6

CHAPTER 2 FEASIBILITY STUDY AND REPORT7
2.1 Schedule Feasibility7
2.2 Technical Feasibility13
2.3 Operational Feasibility18
2.4 Economical Feasibility 21

CHAPTER 3 FACT FINDING26
3.1 Interview28
3.2 Questionnaire32
3.3 Fact Finding Summary39

CHAPTER 4 METHODOLOGY STUDY AND COMPARISON41
4.1 Project Overview46
4.2 Methodology Study and Comparison48
4.3 Methodology Chosen 45

CHAPTER 5 SYSTEM LOGICAL DESIGN 46
5.1 System Context Diagram 46
5.2 Data Flow Diagram (DFD) 48
5.3 Entity Relationship Diagram (ERD) 55
5.4 Entity Life History Diagram (ELH) 57

CHAPTER 6 SYSTEM PHYSICAL DESIGN 62
6.1 System Interface Design 63
6.2 System Database Design 66
6.3 Website Design 68

CHAPTER 7 CONCLUSION 76

REFERENCE 77

APPENDICES 81

Acknowledgement

We would like to take this opportunity to express our heartfelt thanks to Asia Pacific Institute of Information Technology (APIIT) for the inclusion of this particular subject as part of the B.Sc. (Hons) in Computing course. This particular subject has benefited those that have undertaken this course which has vastly improved our intellectual ability of system analysis and design.

We would also like to thank our lecturer, Ms.Sarimah for sharing with us her knowledge and expertise in this subject. Her excellent guidance and advice to us throughout the whole semester is very much appreciated.

Many thanks to our fellow group members for their collaboration in making this project a great success. Without their ideas and active participation this project wouldn’t have been successful.

Last but not least, many thanks to our family, fellow friends, lecturers, classmates and students of APIIT for their useful advices and moral support that may have indirectly contributed to the success of our project.

CHAPTER 1
INTRODUCTION

Today, in this fully computerized age, where businesses are greatly depends on reliability, cost and time efficiency, a computerized system is essentially important to stay businesses up on. An efficient yet complicated computerized system is expected to be applied in any modern business to stay in market. “Waiters on Wheels” (WOW) Computerized Delivery Tracking System is a computerized system that handle food ordering and delivering from variety of restaurant. The system is expected to make an easy communication between the customer and the system, the system and restaurant, the system and the driver, and the driver and the customer. The proposed system is expected to overcome problem that occur in the current system, also giving reliability to customer, driver, and restaurants.

1.1PROJECT BACKGROUND
1.1.1Case Study
WAITERS ON WHEELS: COMPUTERIZED DELIVERY TRACKING SYSTEM
Waiters on Wheels is a restaurant meal-delivery service started in 1997 by Sue and Tom Bickford. The Bickfords both worked for restaurants while in college and always dreamed of opening their own restaurant. But unfortunately, the initial investment was always out of reach. The Bickfords noticed that many restaurants offer take out food, and some restaurants, primarily pizzerias, offer home delivery service. Many people they met, however, seemed to want home delivery service but with a more complete food selection. Waiter on Wheels was conceived as the best of both worlds for Sue and Tom – a restaurant service but without the high initial investment. The Bickfords contracted with a variety of well-known restaurants in town to accept orders from customers and to deliver the complete meals. After the restaurant prepares the meal to order,...
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