Vodafone Marketing Strategy

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Marketing strategy is a key part of overall corporate strategy, which is concerned with developing plans for finding out what customers want and then efficiently meeting their requirements. Vodafone’s marketing first aim in Romania is to retain market leadership on revenue per customer, network quality and customer satisfaction. Also one of their key goals is to recover the first place in terms of number of users and revenue. Vodafone’s strategy is customer focused and product led; the company is continually developing new products and services which utilize the latest technological advances. However, as consumers become increasingly sophisticated users of modern mobile technology, they make new demands and seek added value through product improvements. Vodafone must feed this back into its product strategy. Vodafone’s goal is to grow its revenue and improve its profit margin by adding value to its products and services thus earning more from each product sold. The ‘Vodafone live!’ service enables customers to use picture messaging and to download polyphonic ring tones, colour, games, images and information, through an icon-driven menu. Another service is the Vodafone Mobile Connect Card, which enables customers to access their normal business applications on a laptop when out of the office. Such services add value to the product, and high profile effective promotion will help sell these services to existing and new customers. To keep its leading edge, Vodafone is continually looking to add value to the services it provides and to the packages it offers to customers. Soon, in Romania, there will be few new customers available. So the challenge is to provide added value services and competitive charges to existing customers who are becoming more sophisticated and demanding. For example, young people think hard about which mobile phone to buy. In their search for the widest range of appropriate services and the best value for money, young people in particular...
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