The Visit Report
Module Name: 12PSP113 Managing Service Quality
Module Leader: Dr Guillaume Bodet
By Yuanwen Nie B212778
This report is about a marvelously fantastic experience of Premier League game (Manchester United vs. Aston Villa) in Villa Park which is one of the most famous and oldest stadiums in Europe. It was built in 1897 and became the home of Aston Villa Football Club. After the renovation and extension, it has almost 43000 seats inside. It is not only a stadium, but also a symbol of the history.
One of my friends decided to watch a Premier League game in the stadium. I’m very excited because it is my first time experience. We started to look for the information of tickets. Then we found the price of tickets of Aston Villa FC is quite cheap for us, so we bought two. And the next day, we received the tickets. On November 10th, we started our journey. After meeting in Birmingham New Street train station, we got the train to Aston. So many people who were dressed in the team shirt were on the train. After 20 minutes, we arrived at Aston and then went to the stadium with the crowd. The stadium is not very far from the Aston train station (about 20 minute-walks). It was a little bit early before the kickoff, so we decided to travel around the stadium and look for something interesting. There were lots of food stands and stalls which were selling the fans products beside the stadium. The stadium is too huge, we couldn’t find the entrance. We just asked for help to one of the staff who was in charge of the guidance. There were not too many people in our entrance and we went into the stadium after checking the bar code on our tickets. With the help of a staff on the stand, we found our seat quickly. Though we were almost at the top of the whole stadium, we didn’t feel it is very far from the pitch. I went to the toilet...