Verbal Communication, Cja304, University of Phoenix

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Verbal Communication

A warning gunshot fired into the air, a verbal command to get down on the ground, and a sign plastered on a correctional facility wall that reads, ‘warning: you are under surveillance,’ all pertain to forms of communication. Communication engages individuals verbally and nonverbally. Verbal pertains to spoken words, and nonverbal pertains to written or actions performed. The topics of discussion for this essay involve describing how verbal and nonverbal communication effect aspects of police situation when addressing the public through the press, and its effect in a courtroom setting when a witness testifies under direct or indirect examination. An additional examination into the effects communication has within correction facilities as it pertains to employees, peers, and inmates. This essay will conclude by describing how communication affects employees, peers, and inmates in juvenile facilities. In law enforcement, public communication is necessary when maintaining trust within the community. Police officers must use a variety of interpersonal skills when working with one another, and community relations. When the police department needs to notify the public of safety concerns, they issue a public announcement. Four main facets involve public announcements: a public affairs officer (PAO), newspaper, radio, and television. Each component shares a separate level of responsibility keeping the public informed of current events affecting the community. Of the four facets, when issuing a public safety announcement, the public affairs officer bares the responsibility of representing the police department in a positive manner as well as ensuring the public that officers remain fully committed to ensuring the safety of its citizens. Any top-level administrator with above-average communication skills, or official spokesperson for the department would make a good candidate for a public affairs officer (Wallace & Roberson, 2009, p. 82). When addressing the public through media, verbal communication is the preferred method. Law enforcement agencies communicate through three media outlets: newspaper, radio, and television (Wallace & Roberson, 2009, p. 81). When Poway High School teen Chelsea King went missing, the police used all three outlets to report information of the ongoing investigation to the public. Chelsea King’s abduction made front- page headlines in the newspaper. Newspapers often employ reporters with established rapport among law enforcement officers or full-time police officers; the benefit of such a relationship allows newspapers to obtain more in-depth information pertaining to ongoing investigations. Communicating directly with law enforcement agencies minimizes the public reading false information, as often occurs via electronic media. The downside of newspaper reporting involves the turnaround of discovered information because newspapers do not post information to the minute, but rather once a day. Radio solves the problem of delayed public notification.

Radio communication allows police departments to communicate effectively and frequently with the public. Progress of King’s investigation constantly updated through radio broadcasts with officers issuing the most up-to-date information regarding the status of the investigation. Radio broadcasts allowed frequent public announcements during commercial breaks. Radio maintains effective communication, but television remains the choice medium of the public. Television establishes realism behind reported news. Visual news gratifies both television directors and members of the public. In the days leading to the discovery of Chelsea King’s body, pictures of the pretty-blue-eyed, strawberry-blond haired teen smiling, and laughing gave the story the realism necessary to evoke public empathy. Photos of the teen remained a constant figure on the news. When television stations feature news stories like the Chelsea King...
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