Verba and Non-Verbal Communication Theories

Only available on StudyMode
  • Download(s) : 698
  • Published : April 4, 2011
Open Document
Text Preview

ESSAY QUESTION: Which communication theories that you have researched and applied, provide most insight into understanding the dynamics of the observed event?

In all communication events, unless there is a relationship between actions and words, the message can be wrongly interpreted. I observed a conversation between a bartender and a customer in busy and crowded bar. The customer wanted the buy one more double bourbon but the bartender refused to sell to him. This resulted in a series of communication theories, which will be analysed later. In order to analyse the communication theories that provide most insight into understanding the dynamics of the observed event, it is necessary to define what communication is and examine the different communication models and theories used in the observed event. In the context of the observed event, verbal and nonverbal communication, paralanguage, noise (psychological and physical), attribution errors, body movements (emblems, illustrators, affect displays and regulators) are the communication theories that will be examined to show how they all combine to give more meaning to messages.

Communication is a process of which information flows from one source to a receiver and back. ( who) communication is a two way process which is complete only when the receiver gives feedback that he or she has understood the message. When people use words to communicate, they do not just listen to what is said in order to understand the message. They also look at the person who is speaking to see what their body is doing and listen to the way they are saying the words to understand their full message. For example, in the observed event, 80% of the communication has been made before the customer even opened his mouth to speak. The customer staggered to the bar and verbally asked to be served one more double bourbon. The bartender refused to serve him because he knew the customer is...
tracking img