Utilization of e-Commerce in Hotels

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1. Hotel utilise e- commerce very effectively for procurement purpose. They purchase essential products necessary for the daily running of the hotel via online websites. I would like consider Costa coffee Heathrow in my case study as I am working there presently and it is very much suitable for this case study. The website which Costa uses to purchase its essential products for daily running of the business are: * www.geometric-furniture.co.uk

* www.kn-portal.com
* www.caterwide.com
* www.incorporatewear.com
* www.coffeecreation.co.uk
* www.bunzlcatering.co.uk
Geometric furniture - Geometric Furniture is a design led manufacturer of high quality contract furniture. Established over 40 years ago, Geometric has become one of the UK’s leading contract furniture suppliers. It supplies to number of company like Odeon cinema, Costa Coffee, Oxo Tower, The Warehouse, Ronald Mc Donald house. The best thing about this company is that they deliver they service by themselves, inform their client beforehand about its features. Delivered the product on time without fail and do understand the important of deadline and reliability. Kuehne + Nagel - has got a new contract to manage the distribution of food supply on behalf of Whitbread plc, which is the UK’s largest hotel and restaurant group. Costa has taken the decision to fully outsource its food logistics activities to Kuehne + Nagel because they agreed to undertake delivery of chilled and ambient products to over 700 Costa Coffee outlets seven days per week, and delivery of frozen, chilled and ambient products. The contract is for 5 years and in addition with that Kuehne + Nagel will operate a customer call centre on behalf of Whitbread and manage the ordering of products from designated suppliers. Caterwide - As one of the UK's largest and fastest growing coffee shop brands, Costa Coffee has been using Torex Inn Touch POS and Caterwide for the past ten years to drive strategic initiatives around cash management, suggested ordering, stock control, labour management and reporting and business processes. One of the key advantages of the Torex solution is that it integrates with Costa Coffee's loyalty programme, the Costa Coffee Club, whereby customers can collect points when they buy food and drink which can be redeemed against future purchases.

Incorporatewear - Incorporatewear, the UK’s premier corporate clothing provider, has been percolating a piece of new business over the past 12 months and is now delighted to pour out the details of its recently signed contract to supply Costa Coffee. Incorporatewear only work with the highest quality materials and the Costa range is no different with shirts and aprons being manufactured from premium poly/cotton fabrics and provides the uniforms for 16,000 Baristas and staff. There are two companies of Whitbread plc which are under the umbrella of incorporatewear that Costa coffee and premier inn. The benefits of it are, advanced call centre telephone system, dedicated client contact number, instant query resolution, experienced team. Bunzl catering supply - is the upcoming leading distributor of non- food consumable to hospitality and catering sector in the UK, it got 10 branches all over the UK provide a responsive and a flexible local service. at each branch they got dedicated customer service team which has good understanding of local business need and provide outstanding customer care from points of order through delivery. We can place order through telephone, fax, email and online as well which include an image catalogue, fast orders, regular buys, and saved basket. when the order has been placed the following information is readily available to them: full customer details including delivery address

previous purchase history
authorised product list
real time stock availability
pack sizes and product descriptions
Coffee creation (prima coffee service ltd) – has been supplying high quality coffee product from more than 12...
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