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Utilization of e-Commerce in Hotels

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Utilization of e-Commerce in Hotels
1. Hotel utilise e- commerce very effectively for procurement purpose. They purchase essential products necessary for the daily running of the hotel via online websites.
I would like consider Costa coffee Heathrow in my case study as I am working there presently and it is very much suitable for this case study.
The website which Costa uses to purchase its essential products for daily running of the business are:
* www.geometric-furniture.co.uk
* www.kn-portal.com
* www.caterwide.com
* www.incorporatewear.com
* www.coffeecreation.co.uk
* www.bunzlcatering.co.uk
Geometric furniture - Geometric Furniture is a design led manufacturer of high quality contract furniture. Established over 40 years ago, Geometric has become one of the UK’s leading contract furniture suppliers. It supplies to number of company like Odeon cinema, Costa Coffee, Oxo Tower, The Warehouse, Ronald Mc Donald house.
The best thing about this company is that they deliver they service by themselves, inform their client beforehand about its features. Delivered the product on time without fail and do understand the important of deadline and reliability.
Kuehne + Nagel - has got a new contract to manage the distribution of food supply on behalf of Whitbread plc, which is the UK’s largest hotel and restaurant group. Costa has taken the decision to fully outsource its food logistics activities to Kuehne + Nagel because they agreed to undertake delivery of chilled and ambient products to over 700 Costa Coffee outlets seven days per week, and delivery of frozen, chilled and ambient products. The contract is for 5 years and in addition with that Kuehne + Nagel will operate a customer call centre on behalf of Whitbread and manage the ordering of products from designated suppliers.
Caterwide - As one of the UK's largest and fastest growing coffee shop brands, Costa Coffee has been using Torex Inn Touch POS and Caterwide for the past ten years to drive strategic initiatives around cash

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