1. Do you think Laura is justified in her responses to her organization’s culture? Why or why not? Ans. No, I don’t think Laura was justified in her responses to her organization’s culture. She describes her workplace was cold and unproductive. Anger and hatred towards other people, other staff members are the kind of emotions prevalent in Laura’s organization. 2. Do you think Laura’s strategic use and display of emotions serve to protect her? Ans. Yes , Laura’s strategic use and display of emotions serve to protect her. She have to catch her emotions to the sort of situation, the specific situation because its was hostile environment. Laura put on an act because, Managers don’t like there employees to show there emotions in work environment. Even it was hard to hide emotions sometime, she cannot afford to do that because its her job and she need money. 3. Assuming that Laura’s description is accurate, how would you react to the organization’s culture? Ans. I will try not to annoy management. I will try to keep workplace friendly and more productive. I will try to interact with other staff members and managers. 4. Research show that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees that do acts of customers (7 percent). What can Laura’s company do to change its emotional climate? Ans. Laura’s company should increases Social activities in there company to show it was friendly workplace to work. Managers should not ignore co-workers and employees emotions and assign other behavior as if it were completely rational. Managers who understand the role of emotions and moods will significantly improve there ability to explain and predict there co-workers and employees behavior.